naikoosuhaib Posted October 12, 2017 Share Posted October 12, 2017 Is it good asking for website details and having a look before If I can do it? Or its against terms that before order we can’t ask details of website to be fixed Link to comment Share on other sites More sharing options...
uxreview Posted October 12, 2017 Share Posted October 12, 2017 Why would it be against TOS? If a user is asking you to fix a website then of course they should provide the website address so that you can check the issue and make a realistic offer. Link to comment Share on other sites More sharing options...
woofy31 Posted October 12, 2017 Share Posted October 12, 2017 It’s not against the terms, but I would refrain from asking sensitive information like logins/passwords (might be just me, though)I sometimes ask potential clients to give me their site address so that I can see if I’m able to review it or not, nothing wrong with that, and can save everyone’s time in the end 😉 Link to comment Share on other sites More sharing options...
uxreview Posted October 12, 2017 Share Posted October 12, 2017 It’s not against the terms, but I would refrain from asking sensitive information like logins/passwords (might be just me, though)I sometimes ask potential clients to give me their site address so that I can see if I’m able to review it or not, nothing wrong with that, and can save everyone’s time in the end 😉I would refrain from asking sensitive information like logins/passwords.That’s a good point. You shouldn’t ask for login details. User won’t give access to various sellers to have a look and possible damage their site 🙂 I probably misunderstood the question here. I thought OP was talking about public details such as URL, error message etc. or even a screenshot if the problem occurs in the backend. Link to comment Share on other sites More sharing options...
woofy31 Posted October 12, 2017 Share Posted October 12, 2017 I would refrain from asking sensitive information like logins/passwords.That’s a good point. You shouldn’t ask for login details. User won’t give access to various sellers to have a look and possible damage their site 🙂I had a potential buyer who sent me his site to see if I can review it, but he changed his mind afterwards to later (after a few days) come back to me and yell that I’ve ruined his site - it took a while to convince him he never handed me any login info and that I couldn’t possibly have done that 😬 It was a confusion/mix-up.I probably misunderstood the question here. I thought OP was talking about public details such as URL, error message etc.Could be, the question wasn’t very specific regarding what details, so I just made sure security is covered as well 🙂 Link to comment Share on other sites More sharing options...
naikoosuhaib Posted October 12, 2017 Author Share Posted October 12, 2017 ❤️I had a potential buyer who sent me his site to see if I can review it, but he changed his mind afterwards to later (after a few days) come back to me and yell that I’ve ruined his site - it took a while to convince him he never handed me any login info and that I couldn’t possibly have done that 😬 It was a confusion/mix-up.I probably misunderstood the question here. I thought OP was talking about public details such as URL, error message etc.Could be, the question wasn’t very specific regarding what details, so I just made sure security is covered as well 🙂Yes that can happen that we might get blamed for something we never did. Link to comment Share on other sites More sharing options...
rankinfinite Posted October 12, 2017 Share Posted October 12, 2017 No, it is not against any term or condition. Link to comment Share on other sites More sharing options...
chelsea101 Posted October 12, 2017 Share Posted October 12, 2017 It’s wise to do that, it help to avoid some unnecessary cancellation. Link to comment Share on other sites More sharing options...
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