Search the Community

I am beginning to doubt that I am actually able to have any influence on my own success score. Since the new level system went live I've had 18 orders, 3 buyers did not leave reviews, and the other 15 buyers left 5-star reviews. In total, I have 202 5-star reviews. I have gotten three 4.7 star reviews and have NEVER gotten less than that. So I pretty much get 5-star reviews 99.9% of the time. Fiverr claims that my Success Score is a Level 6 and I need to improve "communication" and "client satisfaction". I see other Sellers in the same field as me with 4.9 star ratings and they're level 2 sellers, while I sit stuck in back in level 1 seller ever since the rules changed. Please don't reply to this thread with some generic "buyers leave feedback that is unknown" or "the score is determined by a number of different factors" comment. I need some kind of tangible explanation. How on earth does all my success on this platform determine me to be a Level 6? And why is it that buyers are seemingly loving my work but there's somehow this unknown aspect they don't tell me? It doesn't make any sense. And I've seen the affects of this. I just can't make money on this platform like I used to. Before the changes, if I worked hard and stayed available, I could get more and more messages, buyers, etc. Now it's up and down constantly. The attached image shows exactly what I mean. I am consistent in 5-star reviews, happy customers, and repeat buyers. But somehow my Gig performance is the exact opposite of consistent. So what do I have to do? How many buyers have to be satisfied until this algorithm determining my Success Score agrees? I am at a complete loss. I have a day job and have worked tirelessly for two years, up to 60 hours a week sometimes to sustain this side job. I saw nothing less than continued growth on this platform until the rules changed and suddenly everything was pulled out from under me. Before the change I could make $2k/mo if I stayed available for the whole month and that number was continuing to go up. Now I am lucky if I can sniff $1k in a month. This is having a real life impact on my life. I thought I had actually managed to find a way to make money doing what I love. Now I'm questioning everything. I am having to rethink my entire life because I no longer have sustainable income. My day job keeps me paycheck to paycheck and Fiverr used to be my way to have an actual savings or have money for emergencies. I don't know how else to say it but this just isn't fair. I am at a loss. Please help. How can I improve my success score?

I have 7 gigs active on Fiverr. I'm also a level 1 seller. How to increase my success score. Please share your real experience.

A logo is more than just a visual symbol; it's the face of your brand and a crucial element of your business identity. In this forum, let's delve into why logo design is paramount for business success. Discuss the impact of a well-crafted logo on brand recognition, customer trust, and market competitiveness. Share insights on how a strong logo can convey professionalism, communicate brand values, and leave a lasting impression on customers. Join the conversation to explore the role of logo design in shaping brand perception and driving business growth. Explore creative designs and find more inspiration! Click here.

Hello, John. No one knows. There are exceedingly long forum threads with people who are just as lost as you that I could link you to, but it probably wouldn't be beneficial to you. It's a bunch of sellers venting and spinning in circles with conflicting information provided by staff, Success Managers, and Customer Service splashed in here and there. This is likely why no one replied to you, even though you've been seen. I could link you to the same documentation linked to in the success score area of our profiles, but if the consensus is what seems to be reflected in the forum then it wouldn't be very helpful and you might have already seen it, anyway. I'll note that there are even people who have 'good' scores after the updates who are not getting the exposure that they used to. It's a poo poo show.

Hi there ! I, the newest sensation on Fiverr! With a passion for delivering top-notch services and a drive for excellence, I hit the ground running as a freelance virtuoso. Within a day of creating my first gig, my expertise shone through as I secured my inaugural order and executed it flawlessly, leaving the client thoroughly impressed. Garnering a glowing 5-star review, I proved my commitment to excellence and client satisfaction from the get-go. With unparalleled dedication and a knack for exceeding expectations, I am poised to become a go-to freelancer on Fiverr, ready to tackle any challenge with finesse and professionalism. Be success on freelance journey.

success score metric looks at each of your Gigs in key areas related to the order process and your relationship with clients. Each Gig’s history is examined to determine an individual score, relative to other freelancers. These individual Gig scores are then used to determine your overall success score.

My success score is 4 from beginning, Gigs are not visible in search result, 500+orders completed in last 2 year, 4.9 rating, 4 canceled order only. what is the solution? launched new gig, still gigs are not visible. Completed 5 order from previous clients only message is Take action: Your performance is below Fiverr standards Now what steps am i supposed to take, no option is left?

Do I want to be successful in fiverr. how will i be?

I want to increase my success score. but I don't have orders. help me.

Hello Seller Plus Community, Finding the right balance between offering high-quality services and handling a high volume of orders can be a challenge for many sellers. How do you strike this balance effectively on Fiverr? Do you prioritize delivering top-notch work for a smaller number of clients, or do you focus on churning out more orders to increase your revenue? What strategies do you employ to maintain quality while managing a busy workload? Share your experiences, insights, and tips for balancing quality and quantity as a Fiverr seller. Let's learn from each other and discover effective approaches to thriving in the competitive freelance marketplace.

the 1st chapter success rate ? it makes absolutely zero sense gig 1 : 2000 orders, 5* rating, 50% returning customers = success rate 4 ; gig 2 : 3 orders, 5* star rating, 0% returning customers = success rate 8

Is there anyone here who has successfully improved their success score after it dropped low? Kindly share your experience so we can stay motivated.

Have you heard the news? April is for AI! AI is not just a trend. It is here to stay and it's only going to continue to evolve and advance over time. For those wanting to remain competitive in this new economy, it’s important to embrace it with openness and eagerness to learn. The great news? You don’t have to figure it out alone. For the entire month of April and beyond, we are committed to equipping you with the necessary tools to navigate the realm of AI. Here’s everything we have in store for you: AI Webinar: Panel with the Experts Ready to make AI your trusted business partner? Join us next Thursday, April 18, 2024, at 10 AM EDT for an insightful panel discussion on strategies to leverage AI effectively in your business. Our list of esteemed panelists includes some of Fiverr’s own Software Engineers and Managers, alongside renowned data scientist & author, Eugenio Zuccarell. Don’t miss out on this opportunity for education and insight. Register here! AI Webinars We invite you to journey with us through our new webinar series titled “What About AI &...”. Here we will explore the relationship between AI and various topics, especially those shaping the future of work. Click here to catch the replay of the first installment of this series where Tech executive and chart-topping solo AI pop artist, Taryn Souther, shares her vision for the future of storytelling in the AI era. More webinar dates will be released soon. AI partnerships To support you on your AI journey, we have partnered with a few leading technology companies to offer you some exclusive discounts on select products and services. Explore the opportunities here. AI Hub Introducing your ultimate resource guide for all things AI. Our AI Hub is designed to provide you with the essential tools and resources necessary to thrive in this new world. With everything from videos to online courses, in-depth articles, and more, our goal is to educate, inspire, and empower you to excel with AI. Sellers can access the hub using this link. Buyers, we’ve also got a learning link for you. Visit the hub by following this link. The future of AI is bright, and we're committed to helping you make the most of it. Stay engaged with our upcoming events, webinars, and resources to stay ahead of the curve. Together, we can navigate this new era of technological innovation with confidence and success.

Guess what, folks? I've aced only one gig's success score, but that's not enough for me. I'm in hot pursuit of the nitty-gritty details. You know, the specifics. I've already tried reaching out to the Customer Service crew, but their response was as clear as mud about how many orders I need for an individual gig's success score. I'm this close to pulling out my hair in frustration! Can anyone out there lend a hand and tell me the magic number of orders I need for that sweet success score for every individual gig?

Im complete 4 order but my success is school is zero. how to increase my success score?

Hello everyone, This week, my success score suddenly decreased to 6 with a new label (Effective Communication - Room for Growth). My response rate is 100%, I always respond to all messages both in the inbox and order page. Since the decrease, my impressions went down from the usual 1k-2k to around 650-ish. Is a lower success score affecting my visibility in search?

I am a level 2 with over 1100+ 5 star review. I have made over 100k in 2 years on Fiverr. However my success score which has been a 4 the last week, dropped to a fricken 3 overnight. I have received 8 (5) star reviews in the last 7 days, closed out 16 orders in last 7 days. Yet 6 of my gigs, went from a 4 to a 3. It does not even make sense. Anyone else seeing the score get worse and not better?

My success score has dropped to 4, which is why I'm not ranking anywhere and my impressions and clicks have also decreased, despite having good relationships with my clients and receiving a 5-star rating from each client. Can you advise me on what to do next?

I'm not one to complain BUT: My feel good gig for basically happy people is rated a 9 on the success score and my gig that gets some clients who are in a bad place emotionally is the low scoring one. That gig that scores 9 is my worst seller of my gigs. However the low scoring gig is converting better than 71% of others in the category and has a click through rate of 96%. My gigs have a repeat client rate of 60% and it is the LOW SUCCESS SCORE GIG THAT HAS THE REPEAT CLIENTS. All my gigs are high dollar. So to have that gig that is low rated be the big earning gig for the past eleven years be the one that I could pause, to increase my success score, seems to be truly a serious mistake somewhere in the system. I will keep that low success score gig that has for so many years produced the bulk of my earnings It clearly should be rewarded, not thrown into the dustbin, nor moved out of sight of buyers.

I have some paused gigs. Does that negatively impact the Success Score?

So i have a gig that i only promote to existing clients as continuation. The description on it is not made to sell to new clients. Basically the description is "This gig is used mostly as a continuation gig for our existing customers." 102 reviews of 5 star, 2 reviews of 4 star. Not a single refund, cancelation, late delivery, all perfect. 99% of the clients on it are returning customers for continuation on initial gigs that were on same topic. This gig has a success score of 4 🤡 Please cancel this new system until you fix it because right now it's not working.

Nowadays clients are too busy to leave a review after completing a job even though successfully. Will it make an impact on my success score? I think so. Any Fiverr Staff can confirm that? @Kesha

Note: I didn’t expect this to be a long post but I just started typing and here it is… There’s the overarching milestone of replacing my prior FT income with freelancing and now being free to travel/work from where I want to, but the things I’m most proud of are how some of the people I’ve worked with have developed and what they’ve achieved. I know this sounds cheesy but it really makes me happy. To be abundantly clear I am only ever 1% (or less!) of the puzzle that has made them successful, they are the ones who inevitably have to take action and do the hard work to make it happen. Coincidentally I just passed 2000 orders, and all my orders involve meeting with the client so I get to know my buyers quite well, and have therefore got quite a few stories. Maybe I should write a book (that obviously doesn’t break NDA requirements!). These are two of the stories that make me most proud… First one… Had a US buyer that worked in a chicken factory/abattoir. Single mom, 1 bedroom apartment, kids kids, minimum wage. A tough life. Unsurprisingly she wasn’t happy and wanted to do something about it. She wanted to do something around high-quality farming (I think her job was the main driver here!) and we came up with a plan. Short version is she created a site showcasing high quality farms/farming, what their story was etc. She initially listed them for free, built some traffic, and then once she had proven she could send their sites visitors from her own she started charging a monthly listing fee. She then added affiliates for some of the farm's products, ads, and got some sponsorship from some other companies. She’s now working with some chefs who are into using premium/healthy ingredients. 2 years ago she did 50 hour weeks and earned minimum wage doing something she hated for about $1600 a month. Now her business does 5 figures a month, she loves her ‘job’ (she quit the abattoir), her kids each have their own bedroom, and they went to Disney 6 months ago (their first family holiday).This makes me happy, and proud of what she’s achieved. She took action and changed her life. Second one... About 2 years ago a buyer, mid-twenties, high school dropout called me from his car in a Costco car park before he started his shift. His car had actually broken down there. His job was cardboard-crushing. He’d take the empty boxes of products and put them in the crusher. He sent me a video. It’s the type of thing that would be fun for five minutes, then dull as hell. He rented a room in a house that was pretty cheap, but he wasn’t allowed to have a bedroom door. Weird for sure, and unsurprisingly he wasn’t happy. Anyway, he was into fitness, photography, and making films. He had a half-decent video camera that he got for his 16th birthday. We made a plan for him to approach independent gyms and offer to do promo shoots for them. Aside from fuel, his costs were nearly non-existent. After 2 weekends of walking into gyms he had 3 clients/shoots booked. This first month he made $2K. He kept doing it, and each month he’d make a bit more. He quit Costco and built some savings. 6 months later he was in his own apartment (hooray, his own door), his car was fixed, and he had $20K in his business bank account. He then moved to LA a little over a year ago, started networking with other filmmakers, got more opportunities, and also a job in tech sales. His business does around $5K a month (he’s not 100% focused on it and is enjoying making art noir films), and $15K a month from his job. He jokes that he makes more now in a month than he used to in a year. He did this in 2 years, from a broken down car in a Costco car park, to 6 figures a year in LA schmoozing with actors and directors. Hard work pays off. (Both of these individuals have said before they’d be happy for me to tell their stories). I’ve also worked with a lot of other businesses that have grown from nothing to something, or grown from something to something awesome. Some have successfully gone through fundraising rounds, or been acquired which has been pretty cool to see. And some have failed of course. That’s life. If you take anything from these stories let it be that hard work beats talent! You have every chance of achieving your goals, but you have to take action!! Some other random experiences that don’t necessarily make me proud but I wouldn’t have had without Fiverr… A President of an African country (yes it was actually the President, he had his camera on and was in a very comfortable setting to say the least). A US Senator and a Congressman. Several fortune 500 C-Level execs (I was very surprised they were looking on Fiverr when I got started). An 8 year old (or thereabouts) YouTuber with millions of subscribers (his mum was also on the call). A UHNW who just liked chatting about random stuff. He walked me around his superyacht on one call, his garage full of supercars on another call and finally from his plane because he was bored during the flight. He never tipped though 😆 A Sheikh from the UAE. He did tip generously! (So let’s dispel the myth that all Fiverr buyers are cheap, sure lots are budget-conscious, but some have money to burn and are happy to spend it on services). Some Fiverr sellers. Not naming names but I expect some are reading this! That’s not to say all buyers are great, that’s life, I had one person who didn’t know different countries had different timezones. That was a painful experience. How that person survived until their twenties I’ll never know! Or the 16 year old who expected a 100mUSD investment for 2% of their business which was at the idea stage. Yep, there are people like that in the world. Anyway, because of the nature of my work I get to know my clients quite well, I get to know their back story, and also where they end up a lot of the time. You might not have the same visibility of what happens with/to your client, but whether you create logos, make videos, write copy, whatever, you have almost certainly helped someone else achieve their goals or even their dreams. I think that’s pretty cool!

With all the latest "improvements" on Fiverr, like success scores, Fiverr's AI fetish, and changes to the level system, our mental health as sellers is more on the line than ever before. Fiverr has always gamified our careers, but it has gotten to a point where many veteran freelancers are ditching the platform or have stopped caring due to sheer mental exhaustion. Fiverr will tell you that it's for your own good – bless their hearts – so while they're busy generating some GPT drivel about these changes being improvements empowering sellers like you, I thought I'd look into the techniques you can use, at the very least to make it less miserable. At the end of the day, my conclusion is that being a freelancer on Fiverr isn't fun anymore. The community has died off thanks to low quality mumbo jumbo, while actual contributors are getting banned left and right for raising their voices about it. Anyway, I digress. Here are some stuff you can do to stress less. Set boundaries: Yes, I'm banging the boundary drum again, because it's so important for your sanity. If you've got buyers messaging you at midnight and expecting you to answer, it's time to set some office hours and stick to them. Tighten up your revisions policy: No free lunch. Make it clear from the get-go and have an easy to understand revision policy that includes you getting paid for your time. Working for free makes Fiverr even less fun. Knowing your own value has the added benefit of attracting buyers who also understands this concept. Take real breaks: And no, scrolling on Insta isn't a break. Get up, get out, get some air. It keeps burnout at bay (and it's good for you). Keep learning: Stay on top of the changes happening and read all you can about it. And when Fiverr spews out some GPT corporate speak about stuff like success scores and alike, read between the lines. There's a lot to be learned and knowing how stuff works instead of guessing will make things less miserable down the line. Know when to say no: No, that project isn't worth your mental wellbeing. If it smells fishy, it's probably not sushi, but Surströmming (if you know, you know.) Only work on projects that feels right, even if it means earning less this month. Being picky about your buyers is more important than ever, and a 100 bucks today could mean endless revision loops tomorrow. Vet your buyers. Fiverr seems intent on cranking up the stress, but you don't have to let it rule your life. Disconnect, take a real vacation, regroup, and come back when you're good and ready. Your well-being is worth more than their bottom line.