sumaiya_mukta

@milos_siena, I hope you're doing well. I’m writing to express some concerns as a Seller Plus member. I recently created a ticket, and it’s been pending for over a day now. This isn’t the first time I’ve experienced delays in getting support. I understand that there might be a high volume of requests, but as a Seller Plus member, I expected to receive customer support within 24 hours. Is there something I might be doing wrong, or is there an issue with the customer support system? I would appreciate your assistance in resolving this matter one more time. Thank you for your time and support. Best regards, S. Mukta

@milos_siena, Thank you so much!

Hello Fiverr Community, I hope everyone is doing well. I am reaching out here in hopes of getting some assistance or advice regarding an issue I am facing with Fiverr Support. For the past 6-7 days, I have been trying to get in touch with Fiverr Support regarding an important matter. Despite sending several messages, I have not received any response. This is quite concerning as it is affecting my ability to manage my gigs and provide the best service to my clients. Has anyone else experienced similar delays in response from Support recently? If so, how did you manage to get their attention? I understand they might be busy, but a week without any acknowledgment seems a bit too long. I would appreciate any suggestions or guidance on how to proceed. Thank you in advance for your help. Best regards, S. Mukta

If anybody wants to contact support regarding this, maybe this template will help you get in touch with support faster. Make sure to change the content in the brackets [ ] as per your details.

Hi @advenarani, Thank you for sharing your experience. It's unfortunate that scammers target new freelancers, but I'm glad you were able to recognize the red flags. It's great to see that you quickly identified these offers as scams. Your awareness and caution have saved you from potential trouble. It's essential to always trust your instincts in such situations. Stay Within Fiverr: Remember, to ensure your safety and security, always keep all communications and transactions within Fiverr. Fiverr's platform is designed to protect both buyers and sellers, and by staying within the platform, you can avoid these kinds of scams. Stay vigilant, and best of luck with your freelancing journey! Best regards, S. Mukta

Hi @yasemin_79 I understand your frustration with the customer support experience. Here are a couple of things to consider: Support Staff Workload: The support staff handle a large number of tickets every day, so it’s possible that your issue may have been overlooked by mistake. They strive to assist everyone, but sometimes things can slip through the cracks. Follow Up on Your Ticket: I recommend replying to your existing support ticket to bring it back to their attention. Additionally, mention that you would appreciate a more specific response from a higher-level support staff if possible. This can help escalate your issue and get you the help you need. I hope this helps, and you get your issue resolved soon! Best regards, S. Mukta

@harunur__rashid, Pleasure is always mine.

Okay! Sure.

Thank you so much for this help, I post it here because I believe, Fiverr support replies only help me, but the forum helps all Bangladeshis who are also concerned about this.

Hello everyone, As many of you are aware, Bangladesh recently experienced an extensive internet blackout due to the Quata Reform Protest. The government shut down cellular and Wi-Fi networks for five days, and when they restored Wi-Fi, the connection was extremely slow (a 14 MB file took 4 hours to download). Today, on day 10, mobile cellular services have been restored, but social media access is restricted, and download/upload speeds remain very slow. Given these challenges, many Bangladeshi freelancers have resorted to using VPNs to access social media, and to download and upload files on Fiverr. I wanted to discuss whether using VPNs in this context could cause any issues with our Fiverr accounts. Here are a few points for discussion: Account Security: Does using a VPN raise any security flags on Fiverr, possibly leading to account suspension or other issues? Location Mismatch: Could Fiverr’s system detect the VPN use as a location mismatch, and if so, what are the potential consequences? Best Practices: What are some best practices for using VPNs to ensure our Fiverr accounts remain secure and compliant with Fiverr’s policies? I’m looking forward to hearing from those who have experience or knowledge about this. Your insights will be greatly appreciated, especially during these challenging times. Stay safe and connected! Best regards, S. Mukta

There are already a lot of topics and articles available on this subject, so I highly recommend researching and reading up on existing resources. Fiverr's blog, forums, and other online articles are valuable sources of information that can provide you with more detailed insights and examples. Here is one of them. To effectively showcase your skills and expertise within your Fiverr gig description, consider the following tips: Clear and Concise Titles: Start with a clear and concise title that immediately tells potential buyers what you offer. Engaging Overview: Craft an engaging and informative overview. Highlight your unique selling points, experience, and what sets you apart from other sellers. Skills and Qualifications: Clearly list your relevant skills and qualifications. Customer Benefits: Focus on the benefits to the customer. Explain how your service will solve their problem or meet their needs. Visuals and Portfolio: Use high-quality images, videos, and samples of your work to visually showcase your expertise. A strong portfolio can make a significant impact. (Gig video is very effective.) SEO Optimization: Use relevant keywords naturally within your description to improve visibility in search results. Good luck! S. Mukta

@akib0079 Thank you so much for sharing this information. I was not aware of it. @globalartstudio, according to @akib0079's statement, you can use another Payoneer account with your Fiverr account. However, the Payoneer account must be valid and clean, meaning no other Fiverr account should be using that Payoneer account. Additionally, you can only use that Payoneer account if the Payoneer account holder has given you permission to do so. Best of luck! S. Mukta

Hi @Lena, Thank you for your reply. It is very helpful in understanding how we can protect our accounts from scammers. However, many new sellers are not aware of these concerns and often fall into traps, losing everything by mistake. I understand that there is much to be done to prevent such issues permanently, but isn't it possible to implement measures to prevent them? Since these scammers use Fiverr usernames and logos, couldn't there be a way to identify and block them more effectively?

Hello @profes_edits, Congratulations on being so close to achieving Level 1 Seller status! 🎉 It's inspiring to hear about your journey and the hard work you've put into your video editing business. Your dedication and the positive feedback from your clients clearly show how much effort you've invested. Reaching this milestone is a testament to your skills and commitment. I’m sure you’ll continue to thrive and achieve even greater success on Fiverr. Keep up the fantastic work, and here's to many more milestones ahead! All the best, S. Mukta

Hi @studio_archz, I'm sorry to hear about the trouble you're experiencing with the verification process. It sounds incredibly frustrating, especially when it affects your ability to work with clients. Here are a few steps you might consider to resolve this issue: Contact Support Again: Sometimes it can take a few attempts to get the necessary attention. Make sure to provide all relevant details, such as your username, the specific issue, and any reference numbers from previous support tickets. Clearly explain the urgency due to client impact. Manual Verification: While Fiverr typically uses automated systems, they may have a process for manual verification in exceptional cases. Mention in your support ticket that you are willing to go through manual verification and provide any additional documents or information they might need. Follow Up Regularly: Consistent follow-up can sometimes help ensure your issue is not overlooked. Be polite but persistent in your communications. I hope this helps, and your account gets verified soon. Best of luck! S. Mukta