jellybeanhusky

Just pause the gig with success score 4, and wait for a week or two.

Same issue with me. It's not updating at all since the new system launched. And CS won't give you a proper answer. How hard it is to get to Level 1 with the new system, no one knows.

Congratulations! How many orders did you complete since the account recovery?

I'm encountering a similar issue. Previously, I was a Level 2 seller with consistently positive reviews for the past year. However, since the recent system update, my success score has been stuck at 4 and hasn't moved AT ALL! despite completing over 120 orders for last 3 months, thanks to promoted gigs. Many of my clients, for whom I write resumes, message me post-order to share their successful job outcomes, and I always provide additional gifts to enhance the value of each order. I make it a point to request that they complete the private review, and I'm confident they do. It's difficult to imagine them leaving negative private feedback, especially after achieving the job outcomes they desired. Yet, my score remains unchanged at 4, and as a result, I've lost access to promoted gigs and my visibility has significantly decreased, with my gigs now appearing on the last page compared to being on the first until last October. I'm unsure how to navigate this situation or improve my score back to 5. How challenging is it to reach Level 1 under the new system?

You're not alone.

Hmm, I don't understand then why Fiverr giving a grace period of 30 days to get back on track.

Could you clarify why the success scores for these sellers haven't updated to at least 5 after two months of continuous good performance? Based on my experience, it seems that the gigs were in rotation when the new update was released, which might have impacted this issue.

Same situation. Since the new update my success score stuck at 4. And now my promoted gigs are ineligible. But CS won't give you a proper explanation.

Exactly. We are all in the same cycle.

Same issue. Since the new update my success score stuck at 4. I had only 1 cancelation and completed more than 100 orders thanks to promoted gigs. And got good reviews as well. But until now my success score didn't improve once. It's stuck at 4 and now I'm not eligible for promoted gigs anymore. I don't know what to do. They just want us to leave the platform?

It's happened to may sellers including me. I think they will fix it. My success score is not updating at all. I'm receiving about 20-30 orders per months through promoted gigs. Even got so many positive reviews. But nothing works at the moment. It stuck at 0.

Are you a level 2 seller before?

No one knows how it works 😅

It's puzzling that my success score dropped to 3 despite receiving numerous 5-star reviews, and it's hard to believe that all these buyers left negative private feedback. Now, my score has returned to 4. It seems like a similar pattern is affecting several of us sellers, our gigs vanished from search results in October 2023, coinciding with a fluctuation in our success scores from 4 to 3, and now back to 4 again.

I'm struggling to see the advantage for them in this situation. We're contributing significant revenue, yet it feels like our efforts are overlooked. I've received numerous positive reviews, and I'm confident that my clients have also provided positive private feedback many have even messaged me to confirm they've done so after their orders were complete. Given their satisfaction with my service, it's unlikely they've left negative feedback. Despite this, my success score remains at 4 and shows no signs of improvement. I'm at a loss for how to elevate my account further, especially considering my gigs were frequently highlighted as Fiverr's Choice over the last two years, up until October. It's baffling why, despite these achievements, there hasn't been a positive change in my account's standing.