lamspyrou

Have they admitted that it's a glitch that the 'Strong Negative Impact' is showing on almost all of the seller's Client Satisfaction part ??

As a Top Rated Seller with almost 4 years exclusively on the platform and almost 2700 completed orders, I definitely agree with this. I think the new 'Value for Money' feature in the reviews is fundamentally flawed. I don't understand why Fiverr wants sellers to charge higher rates (since they make more commissions - Top Rated and Pro sellers are encouraged to have higher price points and a higher Average Selling Price) and then Fiverr adds this feature that if we have a high price, buyers are unlikely to rank it as 'Exceptional' and hence, 5 stars. (It is difficult to become a Top Rated seller if you have a low Average Selling Price - this implies that Fiverr rewards sellers that sell with high prices) And then they do this, which is very confusing to me. I mean they already 20% commission on our rates! Fiverr want us to pay them for promoted gigs, to pay them for courses and for Seller plus now! As sellers, we also have to pay taxes, social contributions, pension contributions etc etc depending on the country we live in. Everything is going up with inflation and Fiverr adds this new feature that will incentivize us to lower our prices to satisfy the new value for money feature in the reviews. Why? I just don't understand it. I understand Fiverr is trying to differentiate sellers because they have way too many sellers with 5 star reviews but Fiverr is just once again squeezing sellers into a tight spot. When everything is going up with inflation and they already take a large cut (Upwork takes 10% cut now), why are they adding this feature to impliedly encourage us to lower rates?

You were 100% correct. This happened to me just now. The buyer was left satisfied with a 'great experience' and said 'great communication' but still left a 4 star review. After completing over 2,500 order on this platform, I am sure that at least the 'Seller Communication Level' would be 5 stars instead of 4 stars in this case. (Great is not very good). Hence, I agree that the buyer has 'punished' me without him knowing about it just because the 'exceptional' threshold is just too high. Someone said above that it would be more consistent to be: Very poor -> poor -> average -> good -> very good (or this could just be great and not exceptional). With 'Exceptional' being a rare occasion and the buyer can, thus, tip. Fiverr is just trying to differentiate sellers even more. If more sellers have ratings of 4.7, 4.8 etc, then the 5 star rating will have more value. Nevertheless, this will drive sellers into the ground with much more demand, effort and work. You cannot simply deliver 'Exceptional' work in every single order. Sometimes you just do the work according to the requirements, why do we have to give more and go 'above and beyond' every single time? This raises the expectations of clients that *every single time* they will get more than they ask for. This is a massive risk for sellers. If clients have such unrealistic expectations then it will definitely drive sellers into the ground with a lot more work.