msw_77

Seems like... The value for money and effective communication metrics are taken from old private feedback.

Exactly. Same issue with me I had one order cancelled which was 8 months ago. It had negative impact even though I contacted cs and they reverted the effect because it was wrong order placed and was cancelled immediately by mutal cancellation. Two points, what's the point of cancelling the order through CS if it still gonna impact on our Success Score. Seconds point is, what is the time frame of cancelled order effect? Clearly order cancelled 8 months ago is still valid