Okay so I've been having an issue with my response rate in the last two months. I was first brought down from a Level 2 seller, to a Lever 1 and now I'm a new seller, yay. After over two years of working on this platform. So I opened a ticket (which I find quite hard to open everytime I need to open one) and inquired about my issue.
Here is the response that I got. (See attachment).
So basically, I can never let the client be the last to message. I guess I'll have to start sending emoji's of thumbs and smiley faces just to the system doesn't pick up that I left a message "unanswered".
This is quite frustrating and I've never had this issue before. Not to mention that following up with a thumbs isn't my idea of professionalism but whatever...
Has anyone else had this issue and how do you feel about it?
Thanks in advance!
Melissa
