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Found 2 results

  1. Hello, I've been trying to connect with customer support for a week. Instead of responding to my problem, they keep marking the problem as solved. I have had one cancelation in the past 60 days after competing five other orders yet my rate is sitting at 60%. When I ask why my rate keeps dropping instead of increasing, no one has an answer. This is making me want to cancel my account.
  2. Hello everyone, I am writing here today because I want to express my concerns with the lack of transparency from Fiverr with its sellers. Suddenly, my gigs that used to get thousands of impressions every day now don't even get a hundred and are not eligible for the promotion. When I asked Fiverr customer support about this, they told me that there are some "internal eligibility standards," "additional quality metrics," and other metrics that can affect my gigs. The lack of transparency from Fiverr regarding those "internal eligibility standards," "additional quality metrics," and other statistics makes me feel anxious and frightened as a seller on the platform. I am writing this bring light on to the importance of sharing these statistics with the sellers so they can work on improving and being the best seller Fiverr wants us to be. From reading the forum, I noticed that I am not the only one with these concerns. I see that questions such as "How to become a Top Rated Seller?", or "Why am I getting less impressions?" are extremely common here and is a concern that many seller are having. I know Fiverr says that they take a deeper look into your work ethic and all communications to promote sellers to a Top Rated Badge, but that just sounds too vague in my opinion. I wish there were specific guidelines on how to become a Top Rated Seller. (IF YOU ARE A SELLER AND ALSO HAVE THESE QUESTIONS PLEASE COMMENT BELOW YOUR EXPERIENCES or HEART THIS POST) I hope that someone relevant inside Fiverr's Product Management team reads this so they can improve on being more transparent with their sellers.
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