[2 Fiverr accounts]

7 hours ago, rana_ihsan said:

can we run 2 fiverr account on same device on different browsers?

According to Fiverr: You can operate two or more accounts on the same device (with the same Wi-Fi and everything) as long as they are managed by different people and are in different niches. When my wife shown her interest in joining Fiverr, I reached out to customer support and my Success Manager, and they both confirmed that it's not a problem.

Although, I am still operating solo as my wife dropped the idea of joining Fiverr after seeing all the false flags, the new level system, and the other not-so-good developments happening recently.

According to sellers' experiences: It may get you in trouble. Fiverr uses an AI algorithm to evaluate these things, and there can always be 'false positives.' The AI isn't very precise (as it's in its early stages and needs much improvement), so you never know when you might get a false warning. If that happens, good luck getting help from customer support, as they often send copy-pasted responses in these cases.

[My account got flagged due to location inconsistencies]

5 hours ago, saad_naeem12 said:

Hi, my account got flagged, kindly suggest to me whether should I continue the Seller Plus membership or unsubscribe it. 

You should not just discontinue the Seller Plus membership but also consider how much time you need to spend here on Fiverr. Making a livelihood and career with a flagged account in the long term would not be a smart move. I believe you must have already seen the negative effect on the sales after the flag. So, my personal advice would be to cancel the Seller Plus subscription (as to why invest money from your pocket on a platform that is not giving you sales anymore) and consider shifting to a new platform or finding something else that can generate sales for you.

[Is it after 90 days flagged will be removed or not? anyone can help me?]

14 hours ago, art_studio99 said:

Is it after 90 days flagged will be removed or not? anyone can help me?

Unfortunately, it's a permanent warning, and you will never be able to participate in the new level system. It's sad and unfortunate, but it's the end. It's not a general warning (that expires) -- instead, it's now a flagged account, meaning you are not banned from the platform, but you can only work with your older buyers. Sooner or later, your gigs will be removed from the search, and they won't be visible to new buyers.

Try contacting customer support if you think this is a false warning.

[FIVERR CUSTOMER SUPPORT IS NOW AI BASED?]

20 hours ago, adanaik said:

I have received a warning, when will the Warning period be over and the Flag will be removed

Sadly, the warning period will never be over as the email says that it's permanent, and you will never be able to participate in the Level System. Also, flagged accounts do not appear in searches, so the most you can do is work with your older buyers (if there are any). Getting new clients may not be possible, and sadly, it's the end. Making a livelihood with a flagged account would not be possible. It's very unfortunate, but this is how the flagged accounts work.

20 hours ago, adanaik said:

1. The cancellation of the Mentioned Order has impacted on my GIG and it now shows 100% cancellation. Kindly remove this as the order requirements where not submit and the CS had cancelled the order itself.

The first thing you should do is try to get your flagged status removed (if you believe that you have not violated any guidelines). With a flagged account, there is no use in thinking about cancellations and other metrics because your account won't be visible to new buyers in the search feed anyway.

[Your account has been flagged for purchasing or selling with the intent to falsely increase ratings and/or levels.]

5 hours ago, studio96tgd said:

I deliver the final work within 1-2 minutes

This could be the reason why the algorithm gave a false indication. Try reaching out to customer support to review your warning again and let's hope for the best. However, I doubt customer support will do much, as they seem quite confident in their AI algorithm --- and my gut feeling says that the algorithm doesn’t tell them exactly why it’s taking action on a user. It connects thousands of dots and do not provide the pin-point data (this is my sense based on recent interactions and what people are experiencing on the forum).

I might be completely wrong, but we’ve seen that customer support almost never changes their decision on these warnings. This could be because they don't know the exact reason the AI flagged an account. The algorithm likely connects thousands of dots, which is hard for a human to review -- but who knows what's cooking in the backend!

5 hours ago, studio96tgd said:

Is this the problem with the above warning? Will Fiverr ban my account?

Since this is your first warning, Fiverr will not take any action against your account and you can just take it as a friendly reminder. However, any further warnings in the future may result in account suspension!

5 hours ago, studio96tgd said:

I am very worried because this is my only source of income.

As of now, there's no problem since this was your first warning -- but focusing solely on one platform might not be the best strategy in the long run. Even though many sellers earn enough (or even more than enough for a comfortable lifestyle) from Fiverr including me -- but after the new level system and the way people are getting flagged (some falsely), you never know when the AI might falsely flag your account, leaving you at 'zero' overnight.

[IS THIS ALLOWED?]

14 hours ago, jakzarabiawsiec said:

Yes, but if I talk to them via discord and not via fiverr, is it legal? Or maybe I should arrange everything with them via fiverr right away?

As @smashradio said, it's completely aligned with the TOS and generally not a problem. However, we know that a lot of things, including 'communication part' are tracked by Fiverr's AI algorithm, and there can always be some false positives. We can't be 100% sure that AI won't "falsely" flag your account for a TOS violation -- so it's recommended to keep all chats on Fiverr (if your buyer agrees, of course).

[Custom offer payment not the same as what the seller and myself agreed]

59 minutes ago, mikes_81 said:

I understand additional fees are added at check out, but this is prior to that. 

 

My guess here is there is confusion regarding the currency. Since your profile states that you are from Canada, I assume you were expecting the quote to be $20 (CAD). However, as all (or mostly all) sellers create custom offers in American Dollars (USD), the seller has created the custom offer for $20 USD (which is equal to $27 CAD), and then additional Fiverr fees will make it $29 CAD.

Confusion can occur if the buyer and the seller only refer to the term 'Dollar' and don't specify which dollar it is. So, it is better to discuss it with the seller and ask to revise the quote accordingly.

[What is your folder structure for client order work process?]

18 hours ago, nionkhan2020 said:

Suggest which process would be best

........process that you can keep in mind and which is more convenient for you.

Everyone is coming here from different fields, so answers may vary from person to person. For example, I am from a 3D field and all my projects are very unique from one another. In some projects, I need to create a 3D door, in others a Vacuum Cleaner, a Laundry Jug, or a Sci-fi Drone. So, even if I just write the project name in the folder name, that would be more than enough for me to browse my project folders effectively (since every project name is different and unique).

But, for instance, if someone has a writing and translation gig, it may be hard for them to define a 'project name' for each order. So, writing the client's name in the folder name may be more convenient -- or including the order ID as well (to help in searching).

[Success Score Affecting Visibility in Search]

1 hour ago, digifel said:

my success score suddenly decreased to 6

I am just curious to know, what was your success score before? Do you mind sharing? Did your success score directly drop from 10 to 6? I just want to know if Fiverr can reduce your success score significantly or if it always decreases by just 1 number.

1 hour ago, digifel said:

Is a lower success score affecting my visibility in search?

Yes, of course, it does! Success Score only goes down if your performance is less (in any aspect), and definitely, it would affect your visibility and impressions. That's the reason it's there in the system!

[How to increase Gig impressions and Click?]

@mozammal Double Tip: Stop using ChatGPT, otherwise you may be banned for violating forum rules.

[FIVER BANK ACCOUNT AND CARD DETAILS]

4 hours ago, shahzebhaider1 said:

I WAS APPROACHED BY FIVER HELP CENTER AND ASKED FOR MY BANK DETAILS AND CARD DETAILS

You were approached by a scammer who was pretending to be a Staff Member of Fiverr. Fiverr never approaches you through inbox and asks for personal details, especially credit card details. Here are some steps you can take:

- Refrain from entering any personal information or credit card information.
- Block the user (it's just a normal user who is pretending to be Fiverr support).
- Report the profile to Fiverr so they can ban that fake profile.

Also the website you're visiting is "fiverr.id487514.com". Please note that "fiverr" is just a sub-domain and anyone can have it (or literally any random keyword) on their primary domain. The real domain here is "id487514.com" and this domain is not affiliated with Fiverr in any way.

[If I delete all my gigs, will I also lose the reviews received?]

3 hours ago, mhallvo said:

but the reviews themselves do get deleted.

Please do not mislead others. The only way to delete existing reviews is to delete the entire account. Reviews do not get deleted after the deletion of the gig -- Otherwise, every seller with negative reviews would have deleted their gig and created a new one to cheat the system.

[Customer support]

9 hours ago, mgleed said:

how to contact support for help. The "resolution" feature isn't working because the order was completed.

You can either write an email to support@fiverr.com or submit a ticket on the Fiverr support page at https://www.fiverr.com/support_tickets.

Also, mentioning a user's name is against the forum rules, so it would be best to avoid referring to anyone by username.

[Is it possible to get negative reviews removed/hidden?]

47 minutes ago, nurul4amin said:

Can I remove or change it somehow?

The only way to make it disappear from the top is to get more relevant reviews. Right now, almost all your reviews are just 3-5 words long, and they're quite generic, such as 'great work' or 'thanks'. If clients leave unique & detailed reviews with good length, they will carry more weight and can replace the negative review at the top. Other than, there's nothing you can do from your end.

[A single cancellation from 2018 is causing a STRONG NEGATIVE IMPACT !]

41 minutes ago, carineb said:

Either their calculation is completely screwed up, or it includes something other than cancellations.

 

It seems like their calculations are screwed up -- but at the end of the day, those cancellations are having no impact on our profile. I have 19 cancellations on my profile (mostly all fulfilled by customer support) - but they are not affecting my profile in any way. Plus, your Success Score confirms that those cancellations have no impact – otherwise that number wouldn't be a perfect 10. So, I assume their calculations are messed up only in the frontend - but in the backend, those cancellations have no impact on our profile and the customer support is not lying.

Probably, it is not possible for them to fulfill those numbers in the frontend (since it is something calculated by AI) and they can only prevent the negative impact. We can only assume things but come on, we can all agree that a profile having a negative impact can not be on a success score of 10. So, maybe, it's just the frontend calculations that are buggy - or wrong -- but in the backend, everything's perfect!

[Can you log in to two browsers on one phone?]

42 minutes ago, abulkalam2006 said:

I want to be logged into the app and two browsers at the same time on a mobile. Will there be any problem with my account if I log in like this?

Feel free to log in from any number of browsers and devices. Just make sure that you do not use a VPN or try to cheat the system in any way. Normal surfing won't cause any issues.

[Are buyers able to delete messages or is it Fiverr safeguarding them?]

A little history: I worked with a buyer on two orders in the past. We were creating a 3D Sci-Fi Drone and everything went well. But just after I delivered my second order, the client started to mention things like using crack software (and was asking me where he can update his crack, lmao), and also started mentioning terms like 'student' and 'school'. So, at that point, I contacted Customer Support and let them know that I don't know if this is an academic project or not, but I do not want any trouble on my profile as I was not aware of this at all earlier. They also confirmed that I am all good and there won't be any problems because the buyer never mentioned this upfront, so how could I know.

Now, the buyer contacted me again for the third project, and this time, I confronted him directly and asked if this is for an academic project. He "confirmed," and I denied working with him on any future order since he was violating the terms. But after a day, his 'confirmation message' is missing and deleted from the chat. It means now there's no proof that this work was for an academic project. As far as I am aware, buyers can not delete their messages, so is it just a bug or is Fiverr trying to cover things for him and protect him by deleting his 'confirmation message'? Because he only confirmed in a single message that it's an academic project, and that message is now gone.

Thankfully, I record all conversations through OBS Studio (not all, but all conversations with red-flag and scammy clients), so I always have proof if things go south.

 

[2 accounts but different services.]

A few days ago, I reached out to Customer Support and my Success Manager regarding this matter. Recently, I got married, and my wife coming from a different background shared her interest in opening an account on Fiverr. Both Customer Support and my Success Manager gave approval and I am sharing their responses for your reference (if this helps you to make your decision). But honestly, I still have concerns about potential AI flags (falsely -- as AI algorithm can not be right all the time and can give false positive). As of now, I have decided to operate independently for the time being, though this decision may change in the future.

According to official sources, even sharing the same computer won't pose an issue as long as both accounts are managed authentically by different individuals. Here are their responses:

 

 

Just some technical details: You might be curious about how Fiverr distinguishes between accounts managed by different individuals. My wife comes from a website development background, so I have learned a lot from her. According to her, websites can track mouse movements and analyze keystrokes, allowing them to understand whether the same person is using the computer or if there are two different individuals. While we don't know how the algorithm works -- but we do know that numerous factors are involved. Opening separate accounts for different individuals "should not" pose any risks, but there's always the possibility of being "falsely flagged by the AI algorithm."

[World Art Day 🎨🖼️]

15 minutes ago, Kesha said:

I invite you to share an art piece that has left a lasting impression on you. 

Happy World Art Day to you too, Kesha! Haha, we would love to see something from you too if you're interested.

For my part, I would like to share my 3D render of Globe Earth. This is my favorite piece of art ever created that captures the beauty and complexity of our beautiful world. ✨✨🌏🌏

[Should Non-Performing Fiverr Gigs Be Removed?]

17 minutes ago, tameen007 said:

Non-performing gigs can range from those that consistently deliver low-quality work to those that fail to deliver at all.

I think you're not considering all perspectives here. It's not always the seller's fault if gigs aren't performing. Sometimes sellers deliver their best results, but due to challenging and unrealistic buyers, they face issues. Negative reviews from these challenging buyers can cause their gigs to stop performing for months, sometimes even up to six months. Even Top Rated Sellers with 20k+ reviews and 8+ years of experience face these problems during unfortunate periods (or let's call them "dark months"). So, do you still believe that all non-performing gigs should be removed from the platform?

[How are "Revisions" defined?]

This is my approach:

Instead of defining what revisions are, I simply specify that they can not request revisions on a step if it's already been approved by them. I send all buyers a list of guidelines (created by me) and only proceed with creating a custom offer once they give their confirmation.

 

And then, I provide clients with updates at every step and move forward only after receiving their approval. So, they can not exploit me by asking for revisions at the last step. If they do, I simply refer back to the screenshot of the guidelines they accepted before the custom offer and the approved work-in-progress updates from x days ago. And these two screenshots shut their mouth because they mostly prefer to accept the work rather than pay extra for additional revisions.

And for this, I'd like to credit @newsmike. Earlier, I had faced many exploitations by buyers and I had to face a total of 18 cancellations during my short journey on Fiverr. However, in the last three months, I have not had a single cancellation because I have learned how to stand my ground and protect myself from exploitation.

[Customer keeps creating new accounts and probably wants to destroy my reputation?]

13 hours ago, servalcarmel said:

The buyer requested an order cancelation after they spammed me

Then just accept it and ask the customer support to fulfill your Cancellation rate and other metrics. That's the "best" and "only" thing you can do. Since you are not a leveled seller, I am assuming that you do not have access to Seller Plus and Request to Order feature that can save you from these troubles. But for now, even the most that Customer Support can do is cancel the existing order and fulfill your score.

You (or customer support) can not know which future client is the same spam client or a new genuine client, so no steps can be taken for "future orders" to avoid this spam.

[About Payyment Related]

14 hours ago, ramonparrish said:

But my client told me that he gave me $20CANADIAN as tip

Don't know why the buyer told you that (maybe a lie, or maybe left a wrong tip by mistake), but the actual tip is $9.86.

P.S.: Do not try to contact the client to ask for more tip and counter him, as you may receive a warning on your account for that. Just move on and focus on your future orders.

[Fiverr's Looking for Feedback! 😴]

50 minutes ago, emmaki said:

Fiverr's Looking for Feedback! 😴

The irony is that Fiverr is asking for feedback on a feature that doesn't significantly impact anyone's life -- neither making it better nor having a negative impact on someone's career. But for crucial aspects like cancellation reviews, the level system, and the review emoji system, which have a big impact on every seller's career, they never ask feedback like this. 

[Starting from scratch - WHAT WOULD YOU DO]

12 hours ago, ghoshradhe said:

Congratulation for your agency.

Did any YouTuber give any advice in their video that remaining active on the forum gives you orders? I am just curious to know! I mean, I see you commenting "completely random things" on every thread/topic. Since you have 0 orders on your account, I would suggest you taking a break from the forum and doing something productive. Maybe learn a new skillset, work on improving your account or any other productive activity instead of wasting time on the forum.