budaart

Also dropped one point. Maybe they are testing a new algorithm that affects everyone?

Promote I guess😅 Maybe it's all calculated plan to indirectly charge sellers after all like on Etsy or any P2W game.

So I have to pay to get a response under 24 hours? Obviously it's a good business model: create a problem, sell a solution. Should seller charge for promt responses too then? Are you flexing that you chose to pay for seller plus now? 😅

So why won't they reply? Huh?

I also contacted customer support about this matter. They penalise us for not replying under 24 hours but this standard won't apply to a huge company.

Conflict-free order: does it also penalise if you extend the delivery time?

Can you please reply if extending deadline because of unresponsive for months(!) buyer affect our score negatively? Otherwise what negative impact on Conflict-free orders" means? There were no other conflicts on the gig. Please don't send a link to the article about the new score system. It does not have that information.

It's not an answer. I have a buyer who is not responsive for months. Claimed that all emails went to spam and don't care about deadlines. I'm waiting for a reply from a customer support. Maybe I can get a factual reply here faster?

I'm sure everyone checked these articles already. Problem is they don't explain anything and feel very vaguely written on purpose. For example: "Understand your client’s needs, stay in touch throughout the process, and exceed their expectations." "Understanding" need, asking for a brief, references is a basic flow of an any project. Coming back with sketches and updates also. We already doing that. But what are objective criteria for that? Does AI analyse my questions regarding the a project, frequency of updates? "Exceed their expectations"... Do I have to deliver more work than I was paid for? Do I have to make sure I state that in the chat with the buyer? Is there is Ai that analysis this or it only rely on subjective buyers feeling? For example I include free watermark of the logo but buyer might expect a favicon, submark, alternative logo and so on for whatever reason. One buyer might get very happy getting a free watermark and leave a good feedback and a tip but other might not even manually accept the delivery. To my understanding we are getting penalised if buyer do not accept delivery manually. Problem is every situation might be different and subjective. Simply stating vague tips that are already implemented by sellers do not help to change the score if we don't have clear criteria to follow them or understanding what exactly might affect the score. "Avoid potential conflicts by setting clear expectations and respectfully responding to any client concerns." What does that mean? Buyer places an order and can check the description of the package. It states They will get x and it will take y amount of time. If they have any question I'm sure seller are happy to explain what x is or offer x+z for a different price etc. What are exact criterias that negatively affect these areas? These question here and in another forum are raised because we don't have exact criterias and we feel that we already implementing everything that is stated in the descriptions of the key areas. And when seller ask for a better explanation we get a link back to the article we already saw. Problem is it lacks clarity and clear criteria we can follow to adjust our behaviour.

It sound ridiculous. I have a logo, branding gigs which don't include some of the extras like business cards in the some packages. It is possible to set a requirements for the gig but not those extras. The buyer might fill it in or texted in advance providing a brief. But not a single time when buyer placed an order for the logo provided information to put on the business card or other extras... The buyer wouldn't even mention that they will need these extras so I could notify them to provide exact details in advance too. That shouldn't be an issue, right? You notify them to provide these details while you work on the logo first. But the buyer might take a sweet time to provide these details and lead to the deadline revision. As a seller I get punished for something I have no power over and didn't expect despite no harm done and no issues from my side and no complaints from buyer's side? Did I had to contact customer support every time such situation occurred? Can they even fix a negative impact if it wasn't the seller's fault? What about unforeseen circumstances? You have a medical emergency and buyer don't mind to extend the delivery, but seller gets punished anyway? Disregard for various circumstance is dehumanising and punishes seller in any case no matter who's fault it is.

Wait, revision can affect negatively? This is ridiculous. Not only it's a natural way to progress it can be purely buyers error or a minor error from a seller. For example uploading 50 files and 1 is missing. You just send this file no harm done. Maybe it even was there but it easier just to send everything again than checking all attachments. Or it can be various different scenarios: You deliver a logo, but buyers declines the delivery and asks for a watermark too, despite it wasn't discussed and wasn't payed. You make a new delivery with a watermark or any other files free of charge hoping for a good review or tips or simply going above and beyond for the buyer. But you might not get any of the above but also get a negative score?

Can someone confirm that? There are clients that are not responsive for months. So either you can cancel the order or try to extend and hope for the reply. Either way you get negative impact?