visualstudios
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Posts posted by visualstudios
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3 hours ago, uk1000 said:
Maybe they would have preferred a few more free revisions to change things in the way they wanted, but were otherwise very satisfied with things.
If they were "very satisfied", client satisfaction should never be having a "strong negative impact".
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How the hell do you have 4 orders and 3 unique clients but only $4 earned??
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Just now, marinanp86 said:
I would love to have that answer.
Even weirder is strong negative impact in satisfaction and strong positive impact in value for money, for the same gig. How's that ever possible?
If I'm dissatisfied with a service, I'll never be happy with its value for money. It's nonsense.
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How can a gig with a strong negative impact in client satisfaction be rated a 9?
How can clients be very dissatisfied with the work, yet very happy with the value for money for said work?
Who knows!
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I'm seeing the new level badges, but nothing in the analytics yet!
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15 minutes ago, emmaki said:
Obviously, slap your best sellers that you don't want to lose into the safe pile so they really have to fail to get dinged.
Well, this is the part I like.
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lol
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And I agree that the systems in place are not working, btw. Even when people are flagged, nothing happens - I've flagged some profiles that are in clear and direct violation of TOS, multiple points, and guess what? Their profiles and gigs are still up. Nothing happened.
However, at a certain point it's impossible to control, it's always up to the user. It's a cat and mouse game, there are always ways around any system implemented to deter scammers. However, if I don't give anyone my information, under any pretence, then I can't be scammed, and no system (that can be exploited) is needed. It's the only solution that always works.
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19 hours ago, uk1000 said:
For new users who don't know as much about how Fiverr works who get a message from "Fiverr support" (display name), with Fiverr's logo on things very soon after creating their first gig it won't be as easy for them to know if it's fake compared to someone who has been on Fiverr for a lot longer and knows how it all works and what to check.
That means they didn't read the TOS, documentation, etc. Also, that they are not familiar with how literally any big platform / service works. No bank / brokerage / work platform does that. None. It's common sense, internet literacy. If you don't have that, I don't see how you can run a successful business online, you're lacking critical thinking skills.
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11 minutes ago, mandyzines said:
Have any of your revisions been submitted past the original due date? Is your overall rating (stars) also 5?
Almost all my revisions are, of course, submitted after the original due date. Hundreds of them so far.
It's insane to think that it could ever be otherwise, since I cannot control how long the client takes to get me revision notes. They can even extend the revision period. It would be totally impossible to have revisions taken into account in terms of order deadlines.
I control the time it takes me to deliver. So I can offer a delivery date. I don't control how long clients take to get back to me with revisions, or how long revisions will take. So I can't offer a delivery date for revisions.
The time I give the client is the time to first submission. I ensure I have all the needed information before I start, to get it right the first time around as much as possible, and I try to have a fast turnaround on revisions, but I never had a single complaint about deadlines when the order goes past the original date due to revisions.
My overall star rating is 4.9, but was already 4.9 prior to the new system, so it made no difference. I've sent extension requests a couple times, usually because the client delayed information/assets I needed to make the first delivery. Never for revisions.
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4 hours ago, cucinavivace said:
f he's really a Pro, they're allowed to have a second account. One Pro and one regular. Why I do not know, but the TOS is specific about it.
If you are a normal seller, you can also have a Pro buyer account, that's what that refers to. You can never have two seller accounts.
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4 minutes ago, cecilialorsten said:
You will soon see your "Quality of Delivery" stat under 4.7 if you continue delivering the project to clients before you make sure they are happy with the product.
That's what revisions are for. My success score is 10, so I seem to be doing it right.
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Scenario 1 -
You delivered the first time within the deadline. The order is not late, revisions don't matter, why would you send an extension request.
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You delivered the first time within the deadline. The order is not late, revisions don't matter, why would you send an extension request.
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You delivered the first time within the deadline. The order is not late, revisions don't matter, why would you send an extension request.
AN ORDER IS ONLY LATE IF YOU DELIVER THE FIRST TIME AFTER THE CLOCK RUNS OUT. Simple.
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I agree that Fiverr should have better systems in place. However...
Being a freelancer is running your own business. If you fall for obvious scams, at a certain point it's darwinism. If you can't avoid this type of scam, your ability to do professional work in certain fields kind of comes into question, common sense is a must for nearly everything.
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It's impossible to say based on that image. It may be 8, it may be 4, it may be anything in between.
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21 minutes ago, mozammal said:
I am sellers in Fiverr in last 7 years. I have been completed 76 orders successfully. I have good reviews in my profile , but on a sudden last few months my sales being slow down.
So they slowed down from 10 sales a year?
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A thing that made my week sparkle was that I got some new direct clients, and am gradually moving away from depending on unfair platforms.
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3 minutes ago, zerlina84 said:
Wait so they doubled down and changed Exceptional to Perfect?!
I think it was always "Perfect", I remember talking about it with my Success Manager years ago.
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Pro Tip - always ask your buyers if they are using the app or the website.
If they say app, ask them to please close the order and rate on the website. How things are designed, on average, ratings will be higher when done on the website. Guaranteed.
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The app still has emojis, though...
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Ok, so they removed the emojis. However:
The scale is still unbalanced.
Very poor - Poor - Average - Very good - Exceptional
This is not a fair scale.
Other interesting things of note:
3 is considered a "low rating" - in other words, average is bad.
4 stars ("very good") can only have negative qualifiers - you can't rate 4 and praise anything.
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You reply anything you want (you need to reply something so it doesn't count against you) and then you mark as spam.
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2 minutes ago, katherinasim said:
I tried this for a new gig. 2 clicks cost me $4.09
You've been bamboozled
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The interesting part is that everyone will have 4.9 now (apparently because there's no pressure to have 5.0, and 4.9 is actually better), yet the level threshold is still showing at 4.7. So there's a window of 0.2, basically.
No pressure at all!
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Official feedback thread re: the new leveling system
in Fiverr.com Feedback
Posted
Will we have anything new on the analytics page, or will this remain here forever? The 14th has come and gone...