cal5086
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Posts posted by cal5086
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On 2/23/2024 at 1:00 AM, carineb said:
No Fiverr member has commented on the answers to the 3 questions in the customer satisfaction questionnaire, which now jump directly from "Average" to "Very Good".
I really don't understand why there's no nuance between average and very good!"Very Good" is now worth 4 stars, whereas "Very good" used to be worth 5 stars. The number of stars required to maintain our Level must be lowered accordingly!
I notice that Fiverr has understood for the CS questionnaire that it is important to have a nuance between Average and Very Satisfied...
I've thought about this so much over the last 10 days.
The score system we basically have, is 4 thumbs down and 1 thumbs up.
There is absolutely no other way to look at it. The only scores that should make you lose anything are very poor and poor. Average would elicit no change and very good and exceptional all make you go up.
They could replace the whole system with a simple thumbs up and thumbs down and it would make more sense and be more fair then what they have now.
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29 minutes ago, johnparsons01 said:
I received notification that yes - there is something of a bell curve at play here. Also noticed that my score dropped another point overnight. Anyone else?
Over the last 10 days, since the 14th, I completed something like 23.... 5 star orders, and two 4.7 star orders because even with high praise and tips, the value apparently just wasn't there.
Nobody can operate successfully under these standards, nobody knows where they stand day to day. We follow the rules set out by Fiverr and we lose score.
I really.... really hate to say it, but I feel like ordering that resume gig last week was the absolute right thing to do for myself, and it sucks cause I love this site :(
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Just now, katherinasim said:
My success score dropped to 5 today as well. I have deleted "2 gigs with negative effect", and successfully completed many orders lately, trying my best. As a result, my score dropped -1 in ALL gigs.
Very nice motivation Fiverr. Thank you
Yeah, it's really the worst feeling to work so hard over the last two weeks and be rewarded with the exact opposite outcome Fiverr said would happen.
I mean I get it if they are working on the back end, but be transparent about it, or turn off the leveling system until they figure out what they want to do.
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18 minutes ago, lievevandyck said:
Sorry to hear that. Seems that the algorithm is missing things. How is it possible that by improving things, like I did, we drop?
Yep, all my gigs that were 8s dropped to 7s, now I'm 7 out of 10.
How are we supposed to improve if we don't even know where we stand..... Specially considering Fiverr doesn't even know where we stand at this point.I've exclusively delivered 5 stars outside of two that were 4.7 because even with a tip, my "value" wasn't there.
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26 minutes ago, karlaofficial said:
Absolutely. It’s not an exaggeration to say this is affecting peoples mental health. This is many sellers livelihoods and a lot of people are completely confused and the proposed changes don’t make any sense and we are lacking full transparency. The little bit we have got just leads to more questions.
It's been a very rough week, and it shouldn't have been. The worst part about it is it's all manufactured stress that doesn't need to be here.
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15 hours ago, pyxisstudio said:
I got 4 But I am planning to delete the gig and make a new one.
Has anyone on here successfully brought their score up by deleting gigs?
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None of the "sellers" who steal work and lie about their abilities are on here complaining about anything that I can see, it's just mostly sellers who have been on the site for years and have dedicated vast amounts of their time and energy to build up a client base.
I was having one of the best months in years on the site until this update hit, now my messages and orders have fallen off a cliff.
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I've been trying to not read the forums, because it's depressing. But you have a really good post. I've also been on the site for more then 10 years, most of those as a top rated seller, focusing mainly on book cover designs for new independent authors, I genuinely just like helping them and being creative.
I have thousands of 5 star review, 99.9% of my clients love working with me. I don't know why they are making it so hard to just provide our services to people, why everything has to have this overbearing system upon systems heaped on to us. The level of stress to even operate on this site is more then it would be going into a day job at this point, and it wasn't like this originally, it was an AMAZING place to be.
I've figured out so far that the reason I am 8/10 is because of revisions, and those revisions being in red, which a week ago did not count as late and did not count as something that would lower your score for TRS, I was told some time ago by a Success manager that as long as it was delivered on time, the revisions period don't count as late, so I've operated under that assumption. Now it's been retroactively changed and I'm at risk of losing my TRS. Otherwise I'd probably be 10/10. My biggest gripe is I'm a TRS, I've been a TRS under the rules set by Fiverr for more then 8-10 years now. If I've successfully operated under their rules to keep my TRS, that shouldn't change with a new system. I'm 100% fine with new rules going forward I mean ultimately Fiverr is going to do what they do, but allow me to have a chance to operate under this new ruleset before retroactively applying it to the past 2 years of my work and demoting me.
I'd like to say also, don't overly stress... my gut feeling is there is a ton of discussions going on about this and I have a feeling everything will shake out. If not then we are all highly talented and motivated creative people, our opportunities are endless.
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I think all of these responses and concerns show one thing about the people who freelance here on Fiverr, we care about this site, we care about the future of it, seeing so many people voice their opinions I think should be seen as a positive by Fiverr, you want a caring community who is engaged.
I've posted a lot over the last few days but I'm going to just voice what I think is my biggest concern currently is how this has been implemented, and it's one that I've seen repeated here and then I'm going to leave it alone until first week of March in hopes of more insight and changes.
We lived under the original standards for years, they were:
Inbox response rate
Inbox response time
Order Response rate
Delivered on Time
Order Completion
Ranking 1-5
The bold options were directly tied to your level, so if you dropped in one of these below 90% or below 4.7 then you would lose your level (at least as a TRS). I maintained these standards set out by Fiverr and retained my TRS during this entire period of time.
But now this new system is going back and looking at old data. Data that during the whole period of time my Top Rated Seller status was not in jeopardy. Now with this new system using the same data and new rules, my TRS is in jeopardy. This is the biggest issue. At the very least we should be afforded much more time to bring our number up 1 point, but at this point I don't even know if it's feasible because I probably have 2-3 thousand orders in this time period, so I don't know how this is weighted. I think the better solution would be to move everyone up one point or two and then let the system run as intended.
I'm going to just see how things shake out on here, I'm going to do my best and continue to do what I love on here and help authors with their books :)-
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16 minutes ago, ahunyady said:
1) I agree, the rating spread should be widened; that is a valid concern.
2) The way Fiverr went about this is the WORST idea possible. Why can't buyers simply be shown a slider of 1 to 5, with the demotion threshold marked as the “acceptable” level. Break it down into 3 sliders if you want, but buyers MUST know what the “acceptable” level is. Anything below 4.7 means the buyer does not feel the seller should remain on the platform. Anything above 4.7 means the buyer wants the seller to keep selling on the platform. Buyers do not currently understand this—Kesha, I can provide proof if necessary. The buyer can even be presented with (clearly labeled) private feedback that goes directly to the seller, but which does not affect their score, indicating areas where they can improve. Reduce the pressure, let the buyer know what their ratings mean for sellers and everyone’s happy.
3) To widen the spread, simply multiply everyone’s public rating score by a certain factor to spread out the distribution as fairly as possible, and reduce the level threshold proportionally.
This 100% true about the ratings.
As a TRS or any seller on the platform, only two scores are positive a 4.7 and a 5. So the buyer has 2 options to pick from that are positive and about 10+ options to pick that are all 100% negative. The buyer has zero idea how this effects us as sellers because I have gotten glowing reviews and tips with a score of 4. A score of 4 should be a B, but on here it's the equivalent to a 1 the way it is weighted.
The score of 4 shouldn't be negative, the score of 3 should be neutral.... and so on.As of now every score we get below 4.7 is basically a negative score for us sellers.
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5 minutes ago, virgoca said:
@Kesha could you please clarify how extending the delivery time is affecting us? There is a myriad of reasons why an extension might be needed, plenty of them because of outside factors from either the buyer's end or the seller's end. If extending an order through a mutual understanding and satisfaction for both the seller and buyer negatively affects us, I believe this to be a borderline abusive metric.
Anything that is mutually agree upon by the seller and the buyer shouldn't have a negative impact on anyone. I don't understand why it would be any other way, it doesn't make sense to me.
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18 minutes ago, leonormiserol said:
It seems to me that we should educate our customers before they qualify, without violating the TOS, explaining that it is a little more confusing now, just be sure to point out the correct options.
I was thinking the same thing, just clarifying that the questions at the end are a review of my services and not a general Fiverr survey. I would say please go over everything honestly, but do keep that in mind as you fill it out.
Idk if that would be against tos or not.-
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2 hours ago, smork said:
I appreciate your responses to my posts.
I only signed up to Seller Plus last night because that is the only avenue I/we have to hopefully get an ounce of clarity here (I hope?!).....and then found that none of them are available for over a month.
I've booked a slot now and that gave me access to email the person I booked with so I've dropped them an email now.
I am sad to say that I am pretty much resigned to this going badly anyway and have one foot out the door. After nearly 10 years on Fiverr, I've finally reached my limit with all this nonsense. My mental health has suffered the past few years with the pressures of this place and its only gotten worse with all these bizarre changes they continue to make, so maybe this was the kick up the backside that I really needed to just move on to pastures new, we shall see.
Sigh, yeah I do feel the same. I have to try to be positive about it though and hopefully they will iron out the issues.
The biggest problem to me is as a TRS I'm currently at 8/10 and to keep your TRS you need to be at 9/10 so basically you have 1 point of wiggle room and this is based on hidden reviews and metrics that seem very vague. Designing and thriving under this system without just a ton of manufactured stress seems like it is going to be very hard, and we are all freelancers so we live this 24/7, at any given minute of the day, your metrics are counting away.... which ultimately eats at the heart of what freelancing really is at it's core.
Try not to get too down man, with everything there is more opportunity, all we can do is just keep moving forward.
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1 minute ago, johnparsons01 said:
100% agree with you here and with a lot of what other sellers are saying. A TRS myself, suddenly seeing I am now at risk of losing my level and the attendant benefits I worked so hard to achieve. The nebulous CS score is apparently one reason. Looking at what Fiverr is doing here, I can only imagine what would happen if they rolled similar changes out in any other organisation. I don't know how many hundreds of other comments there are but surely someone will clue in that these changes are not good at all. After the sudden loss of appearance on the search results and drop of orders in Oct that impacted so many including me (that did rebound), this new round of very seller unfriendly changes has made me put into high gear (what should have been a parallel) something of a risk management focused exit strategy.
Yes I do agree with this, I think it's important for everyone to have a backup plan, these past few days have put this much more into perspective for me. But with new focus creates new opportunities the last time something similar to this happened in my life I found this website Fiverr and it changed it for the better, so I wouldn't get overly down about it. We can only do as much as we can do, we can't really control what corporations are going to do when it comes to their plans other then voice our opinions.
My hope is they find a better way of implementing this system, because my guess is knowing what I know about development, this system cost far to much money for them to just abandon, but it 100% needs more time to cook.-
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5 hours ago, carddesignrr said:
what is bad Order Cancellations?
I have had asked this for years on here. If a buyer and seller come to a mutual agreement to cancel an order, why is this counted as a negative against anyone? It doesn't make any sense.
The only time a cancelation should count against a seller is if that seller is overly late and hasn't contacted the buyer and then the buyer has to cancel.
We are penalized now for canceling (even mutually) but if we force the client to work with us and get a negative score, it's a lose lose situation for sellers and has been one of my biggest gripes for years on here.
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19 hours ago, smork said:
As someone who has been selling on Fiverr for nearly a decade and has held Top Rated Seller status since 2015, I urge the relevant team to reconsider this update, which seems nothing short of a disaster. The overwhelming negativity, confusion and disappointment in the fifteen pages of comments here and numerous other posts across the forum should be evidence enough.
This update is not only harmful and derogatory but also further punishes hard-working sellers who are the backbone of Fiverr - We are just as important as buyers. Once again, it's clear that Fiverr isn't listening to its sellers. This update demonstrates a serious lack of understanding of what it is to be a freelancer and how to create an environment that is balanced and fair for both sides, sellers and buyers. Surely, if even one freelancer were involved in the decision-making process, they could have provided countless reasons why this doesn't make sense.
While I understand the need to weed out low-quality sellers, Fiverr is unquestionably harming a significant number of reputable sellers in the process.
The Fiverr team seems to be continuing on a disappointing path of grinding down its sellers for no apparent reason - Hassling buyers to leave private reviews? The seller not knowing what has been said or how that impacts them? The clearly huge amount of weight you've assigned to these tattletale style private reviews and not disclosing it to your sellers? You are playing with people's livelihoods as if it's some sort of game, and that is incredibly disappointing.
Regarding the previous post I made in this thread, I received an 8/10 score with no clear explanation or means to address it. The offending statistic was "Client Satisfaction." In my almost ten years on Fiverr, with nearly 6000 completed orders and a 5-star review score, I have only received three negative reviews, and none of them are accurate; two were left by mistake.
As a Top Rated Seller, you've always said that we are periodically reviewed to ensure we a maintaining the level of service required to be a TRS. So, Fiverr knows I uphold my end of the bargain. If some disgruntled buyers have unfairly criticized me in private reviews, Fiverr should present that information to me so I can defend myself, rather than blindly siding with them and damaging my business.
Your support team seems clueless about the situation, providing nonsensical copy-paste responses when asked for clarification.
@Kesha I hope you'll relay this feedback to your team. They have reached out to me in the past via email asking if I'd come and contribute to the forum, I've had s***e chats for feedback on new features that were in testing, interviews for blog posts, and asking me to look into starting up Fiverr workshops. I've had a seller success manager before they started charging for the feature, and he frequently sought my opinions to relay back to the team. I am pretty sure that I speak on behalf of many when I say that Fiverr needs to listen to its core sellers instead of throwing them under the bus.
Today I can see the Success Score has received another threatening update for me to enjoy
How am I meant to get back on track when I don't know what the problem is in the first place or what I can do to fix it? How can I get back on track when I don't believe I've done anything wrong and you apparently only give me 30 days to fix something that is the result of you drawing from 2 years of data to punish me for?
Do better please.
As a TRS who has been on this website for over 10 years now also, I do agree with this statement above.
I love working on Fiverr, but I do feel like over the years it went from a very cool almost social market place where Fiverr's end of the bargain was infrastructure and marketing while my end was bringing/attracting clients and the skills to do the work, in that aspect I love this site, it changed my life for the better.
Over the last 5 years it has flipped to where I feel as if I'm just a cog in a wheel, everything I do is governed via metrics and now those metrics have turned into a "Success Score" that is obtuse and to be totally fair somewhat draconian, at least in it's current state, maybe this will change with more insight, idk.
At the very least if Fiverr is going to implement a new system like this, everyone should stay at their respective level and start at 10/10 as far as the "Success Score" goes, instead of back weighting it. Imagine if the NFL made new rules to the game and changed the amount of points touchdowns and field goals counted for, then retroactively applied that to every game in their history, I kind of feel like that is what is going on here :/
It is a very stressful time and I feel like it's a stress that doesn't need to be here, the only thing that should matter is, are the buyers and sellers happy, I know this is a delicate balance, but right now it does seem like the sellers aren't happy at all and buyer happiness is directly linked to how sellers feel and interact with their clients.
I have no plans to leave Fiverr, I will do my best to raise whatever innumerable calculations need to be raised to get to 9/10 "Success Score" and hopefully keep my TRS that I have worked so hard for over the years. But as I have a family and people who rely on me I have 100% dusted off my resume and started to work on it. It is unfortunate because I love working on here, I love meeting new authors and helping them get their books to market.... but it shouldn't have this amount of manufactured stress attached to it.
I do hope we are all overreacting to new change, I really do, I hope Fiverr looks at this feedback and goes back to the drawing board somewhat, or finds a better way to implement this system that doesn't immediately effect everyone for the negative. I hope more TRS will leave their thoughts also.
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On 2/15/2024 at 12:07 PM, Alex.M said:
greatest rating system of all times
The same thing happened to me, gave me a wonderful written review and also a tip and 4 stars :/
It honestly wouldn't be so bad, because 4 stars isn't a bad score when just looking a 1-5, but the way fiver uses it in their system, anything other then constant 5 stars is negative it seems, it almost seems like a simple thumbs up or down on each metric would work better then what we have currently.
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11 minutes ago, pixel_evo said:
Honestly, this just makes us feel down, stressed out, everything. It's like, way too much, you know? Why are they pushing us so hard?
Yes, I agree 100% with this. I work so hard on this website, well over 10 years now. It's very disheartening and depressing to me. I have a family to support, all my clients love me and yet somehow I'm at risk of losing it because of this new system.
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8 minutes ago, creativecolumn said:
How to improve our Success Score in 30 day grace period, if you are considering last 2 years of orders to calculate it? Completing a $700 project already gives us only $560, now this. Not sure if it's just me, but I feel so depressed about the updates you rolling out time to time.
It's beyond depressing. :(
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1 minute ago, talogmd said:
I have the same experience. I've been demoted to Level 1 from Level 2. My response rate is 100%, my overall rating is 4.9 (only have three sub-5-star reviews), and I have almost no cancellations or "conflicts" with clients. Absolutely no idea how my gig has a Success Score of just 6.
This is very unfair of Fiverr to implement this ridiculous system where high-quality sellers are being categorized as Level 1 or being demoted etc.
Yes, if they are going to implement a new system, it would be fair to start everyone from 100 or 10.
I realize these numbers are based on our old metrics, but those old metrics I had were all in the green, now I'm at risk of losing my TRS.-
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4 hours ago, ssj1236 said:
Is it just me or is this starting to feel like a bit much, eh? As a seller who's been on the platform for almost a decade now, this seems like something targeted towards invalidating all the time and effort I've put into building up my online business here.
I agree with this. My number one priority is the client, it's why I maintain a 4.9 and 5.0 rating, I bend over backwards for my clients. It's 100% impossible though to please everyone as much as one would try.
These new metrics seem vague and not well thought out, it's extremely stressful and depressing to be honest.-
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It's so stressful honestly. I love working on this site, I've been here for over 10 years and I've been a TRS for most of those years. I maintain an awesome relationship with 99.9% of my clients and I have high reviews, it's honestly really all that should matter. If the client is happy, gives tips gives a 5 star review.... it's really all that should matter in the end, everyone is happy.
These metrics just add stress and now they seem even less straightforward then what we had before, so this adds even more stress. sigh :(-
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Official feedback thread re: the new leveling system
in Fiverr.com Feedback
Posted
Agree, the rating system should be overly transparent, simple and easy to understand.
I got a stellar written review, with a very good tip.... with a 4/5 rating and I can all but guarantee that person didn't know what they were doing.