elikent

Of course the public rating system isn't perfect but it is monumentally better than a private scoring system. Anonymity is a sure way to corruption. As I said, I can easily purchase one of your gigs, leave a public 5 star but leave you a 1 star in private and destroy all your credibility. This is the problem, the system can be gamed EASILY.

You nailed it. The lack of transparency is a huge let down, and a slap in the face of every seller. If someone has had a negative experience, you should know who and what the negative experience was. It is outrageous to have a 5 star rating from someone but also a 1 star in private rating. It makes no sense that there are two rating systems - what the heck does this achieve? The bigger problem is you can easily destroy all of your competition by leaving all of them 1 horrible private review (that they will never even know about). There you go - that's what happens when things aren't transparent, you encourage criminal-like behavior.

Looks like a whole army of us are having this problem. I can understand a little tweak to an algorithm which may negatively impact some sellers. But this is a CLEAR screw up from Fiverr, where countless people with clearly excellent track records with excellent clients are being punished. I am trying to boost myself back up to success score of 7, but no matter how many 5 star reviews I get, it doesn't budge. I bet Fiverr is relying on private reviews to judge this - they just need to be open about it. - Because it is IMPOSSIBLE to correct something that is vague. They're telling me "client satisfaction" is low, even though my reviews are excellent in the vast majority. If you work at Fiverr, please fix this.

It's insanity. It's discouraging me from continuing working on here also. If my level drops I hardly see the point. Part of the problem is that I believe the success score is based on private ratings (not public). The problem with that is, I can easily destroy one of my 'competitors' simply by purchasing their gig, giving them a 5 star rating and then giving them merciless hell on the private rating system. Fiverr needs to remedy this immediately.

that's nuts. Because all I have to do to ruin a competitor then, is buy a service and give 1 bad review. They're doomed. Same has happened to me. I am averaging high success in all areas - but the success score is 6... go figure.