ndm_archviz

Me neither. I don't even know what does conflict free orders mean. Maybe you put a very low price for the gig? No idea. But I understand your frustration.

So I think no more arguments are needed. This capture explains utterly the confusion around this new metric introduced. I don't understand if someone considers normal or acceptable this kind of issues about the new Success Score.

Don't you think that the extension delivery would be more a "delivery time" issue rather than "client satisfaction"?

For a long term jobs it is normal to agree a delivery extension with a buyer. I am a new freelancer but it happened that a buyer I've already worked with needed a more time to send the rest of documentations to keep on working, so we agreed an extension, no problem with that. Despite the Donnovan's exhaustive explanation I think that the old criteria (public review, delivery time, responsiveness ad so on) must to be the only fair method to evaluate a seller. If some buyers left some negative anonymous review it should not affect the possibility of reaching new levels.

I completely agree. This is the exactly thing I try to explain.

By the way if the delivery extension would be a problem, the strong negative impact appeared by the voice "delivery time" not "client satisfaction". So, I'm sorry for being annoying but I can't find any sense yet..

I agree. Something happened and I don't know what or why. And I won't know it. I don't think this is the correct way to help a freelancer to grow in the platform, rather the opposite.

This is not the case: I talk a lot with my client. Depending on the task I send them multiple revision or not. I insist: 9/12 of the order were with the same clients. If there is an AI that calculates the Success Score focusing on these kind of things I think all the freelancer on this platform should be very concerned about the transparency and the evaluation method.

The extensions were agreed with buyers, in most of case the were a long term jobs split in different orders and sometimes I needed the client provided the rest of documentation to keep working. Do you find this Fiverr criteria is correct to establish a Success Score? So in this way I can't handle the order with my client a we prefer. Honestly, this make me feel even more disappointed.

My most ordered gig got 12 total orders. 9 of them (marked as blue in the capture) of a couple of clients that have repeated several times the order. 3 of them (in red) that were one time clients. 2/3 gave a 5 star review. 1 of the 3 red orders didn't left review, and didn't give me to me any feedback about the delivery, even though I was willing to make adjustments and correction for free, if needed. The client marked with a black arrow is a client who didn't send me all the documentation to complete the order by the end of the delivery date. In that case I proposed a delivery extension but he refused (I don't know why, he had only one order apart of mine on Fiverr, so I guess it's because he didn't understand how the platform works). In any case, I'm keep working with that client: he sent me the rest of documentation to complete the order and I'm working on it, and still talking with him. So, the evaluation for this gig on the success score is: - strong negative impact at the voice of client satisfaction ( 9/12 orders made by the same 2 clients!! 2/3 remains with 5 star review!) - negative impact at the voice of communication (once again 9/12 orders made by the same clients, but Success score decided I can't be able to communicate with my buyers) Let's suppose that the client which didn't leave a review put a very negative anonymous review (I don't even know why he should do that, as I offered to help in case of any problem), there would be 1/12 negative review for this gig. Because, to be honest, I would find very weird that the other client I worked with several times put a bad anonymous review. So, from this supposition the Success Score calculate this gig as strong negative impact. And I can't even know how this happened or why, among few and trustworthy clients I would receive a bad anonymous review. This is basically a simple explanation of this new no sense metrics that Fiverr introduced. No protection for freelancers, no transparency, no fair. Putting our success on this platform in the hand of unpredictable client that maybe can't even be aware of the effort and time needed to complete a job. Could anyone explain that? (Of course I don't want an explanation. I am just very disappointed). Thank you.

Thank you for the answer. Unfortunately I usually have few orders (I prefer quality instead of quantity), so I think this statistic would increase very slowly. My other concern, in fact, is about the price: maybe, increasing the price would upset some client that still want the job from you, but then he can leave a bad hidden review. In my opinion, let this kind of thinks making the difference for the level pass it is a big mistake.

I totally agree. The success score is the only statistic that has a completely lack of transparency. You can't know exactly why a gig that has only 5 star review and repeating buyers has a "negative impact" or "strong negative client satisfaction". If you ask to the Fiverr customer support they tell you about the keys of success only aleatory and theoretically things. No numbers, no objective facts. I am very disappointed and surprised that Fiverr has introduced this kind of unpredictable and unfair statistic.

"It’s important to emphasize that the displaying of these scores and metrics does not signify a sudden change in how your marketplace performance is evaluated. Instead, it represents a move towards enhanced transparency, providing you with deeper insights into the underlying evaluation processes. Your visibility into these scores is intended to empower you with knowledge on how to improve." I'm sorry, but the new success score represents the exact opposite of "transparency". Until now every metric could be justified by numbers and real and objective facts: you can quantify the earnings, the response time, the client rating, the order completion. But now, with this new metrics, incoherent and far away from being transparent, I lost my motivation and I don't even know how to talk with my client and to make a price according to my effort, whitout being aggected from this new bad metrics system.

I am a new freelancer but I totally understand your point. This new metric has totally lack of transparency and so far form being fair.

Hello everyone! I am an architect and, just as all of you, I am also a freelancer on Fiverr, who tries to do 110% to guarantee the client satisfaction. We all put effort and dedication to carry on this job on this platform, and sometimes having to deal with difficult clients or buyers that just disappears. Other times, fortunately, you can establish a strong relation with your buyers, starting a long term job or just repeating the order. Till December 2023 the metric to reach the upper levels seemed to be fair, focusing on the clients rating, average response time or earnings. But now Fiverr decided to introduce the WORST metrics ever: SUCCESS SCORE. My field is architecture and digital art. I've being a Fiverr freelancer for less than a year, so I completed few orders, also because this would be just a second job for me and I don't take more than 2 client at the same time. So my Gig with most reviews (10 reviews with 5 stars and some of them from the same buyers) has evaluated by the success score as "strong negative client satisfaction" and "negative impact". How does it is possible? It doesn't make sense. So I asked to the Fiverr Help Center and they explained to me that this metrics considers also the "anonymous buyer evaluations" (i didn't even know about this) and for the other freelancer ratings. So just to sum up, all my effort for creating a gig, making a presentation video, guarantying multiple revisions without any additional cost, being highly responsive with my client to reach the bests result, all of this is USELESS because Fiverr has introduced a new metric with totally LACK OF TRANSPARENCY, based on some unpredictable statistic of other freelancer of some anonymous reviews of a client (?). IT'S A SHAME AND A LACK OF RESPECT FOR US AS FREELANCERS. In this way it will me even more difficult to be promoted for free and to reach the next levels. FIVERR SHOULD RECONSIDER THIS NEW METRICS CHANGE AND COME BACK TO THE OLD EVALUATION SYSTEM. I repeat, I use Fiver as a second job, but now I highly demotivated. Why should I keep using this platform? (furthermore between taxes and conversion rate fiverr and banks keeps almost the 30% of the earnings). Does it steel make sense? I invite all the freelancer to thinking along that. Fiverr it's doing bad.