shifan

This is normal. Some buyers are just asking casually for information, just like we would do with road side vendors.

If only we had more payment options. For Sri Lanka it's only Payoneer. But there are other services that we can use like wise.

For me Bank transfer goes through Payoneer. Payoneer has revised it's payment charges. If you don't get a minimum $2000 a year through your Payoneer account you will be charged a $30 annual fee.

Yeah have separate folders. Sometimes thongs happen 😁 Thank you.

It was through inbox. I normally don't offer source files in my order as part of the delivery. This is done to avoidconfusing the buyer with so many files and in case they ask for any changes then there is no point sending the source files. So I send them after they are clear with the files. Both of them have similar names, and had active orders. I informed the buyer to disregard the message. Still waiting to know of the outcome from CS. Thank you for your valuable input.

That is great tip. Thank you 🙂 I have contacted the CS. But they still didn't informed me if is removed or not. I can still see the files in the inbox.

Hi, I accidentally sent some files to the wrong buyer. Is there a way to remove them? I contacted the CS. But don't know if they will remove them or not. Did any of you had any similar experience? It would be really help me at this moment. They both have similar profile pictures. It was my first time since I started on Fiverr. It's really bothers. Any advice from you will really help me. Thank you Shifan 🙂

I have the same problem. I don't think it includes the paused gig. If that was the case, we would get a prompt informing us. But please let us know what CSs reply is.

Most of the time it could be spamming * But some buyers have two accounts, one for selling, one for buying. * Some people have accounts for business and personal. * Another is one person is asking an employee or a freelancer/contractor to do a work for them, at the same time that person is also contact us. The above all happened to me. But most of time it's spamming.

They are trying to spam. If you're on a mobile phone reply them with a small message. After that block the user. That way it won't affect your response rate. But if you only blocked the user without replying him with a message it will affect the response rate. It happened to me.

You're missing the point. I am just saying there are people gaming the system and it is a huge disadvantage for the rest. Not how to be online.

If you check the online status of the same niche sellers, they are always online. Do you think they are really online? Their are people somehow gaming the system and taking advantage of being online. It's a huge disadvantage for us.

***Update 3*** Got my earnings back. I got an email from the cs saying they added the refunded funds back. I hope others got their earnings back too. Thank you

Wonder what response he got.

Not all buyers read beyond the gig title. I have informed to contact me prior to place an order, some buyers just place an order.

I did that after I received the first reply. I even sent a screenshot of the order page. This is what I got: "This decision was made by our relevant team and when the order gets canceled, there is no option to reopen it again. The last status of your order wasn't indicating that the order was completed, instead, it looked like the order has been continued to work on. Please be aware that this process is not regulated or organized by Customer Support, so we will not be able to disclose any more detailed information about this." I replied asking them to inform the relevant team.

Hi All, I had to cancel several orders in the past because some buyers directly order without contacting me first. And some of them send me the file types that are not used in the gigs. I would like if the gig requirements allow us, the seller, to specify what file types can be attached. So the seller can attach only the accepted file types. Thank you Shifan 🙂

***Update 2*** Well they fixed the order completion rate. That is a relief. Hope they transfer the earnings from the order (earnings+tip) back to me. It's not much but still it's something to me.

Sorry to hear that. That's the same copy/past reply I got 😂 Hope they will solve the issue.

Yeah, they are have started doing that. Hope none of the complete orders get affected.

This has nothing to do with the buyer. Fiverr cancelled the order thinking it was incomplete.

***Update*** I contacted the cs, they said this was cancelled because "it looked like" the order was incomplete. In fact the order was completed and even tipped by the buyer. They have refunded the earnings. They said they cannot do anything about it. It's really unfair. 😐

Hi All, I was surprised to see a message in Fiverr app saying my order completion is below 90% and the funds available has been reduced by the order value. So I checked what order was cancelled. It turns out the order was completed seven years ago. I like to know from you guys what could be the reason for such a cancellation and is it fair that order should affect my current completion rate. Thank you Shifan 🙂

I had verified my account online for various things (paypal, Payoneer etc), but all of them took at least a day or two to verify my details.

Cut paste it to Notepad and again copy from the notepad and paste on the description. It will help clear any hidden charactors. And see if you are using unusual symbols.