gunawanguan

I don't know about my interaction with my customer. But I tried to be as friendly as I can. I always call all my customer with my friend (from all 9000 customer I served on fiverr, only 1 that said not comfortable called a friend. Most of them like to be called like that).

I tried to be as nice as possible. Some of my repeated customer feel like a family. We can share about our condition. They can share about their family, about their career, etc.

Can I asked for your personal opinion, about my customer interaction? What do you think about me. Whatever it is, I can take it.

I would not call any of my customers 'friend' until we knew each other well. To me it seems like you are trying to be over friendly. 

Oh okay, that is a good opinion.
So for all new customer, it would be better if I called them by just it's username? Don't you think it's more like not really polite, if maybe the username doesn't represent her/his name. For example abc1234.