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Refunds on cancellation & extras


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Why don’t Fiverr sort out the cancellation process where when a gig is cancelled by mutual agreement the buyer gets back all of the funds? Surely it would be simple to refund on a total gig to customers basis rather that a simple transaction number with no relation to the extras bought at the time of ordering… Last time it took me 2 weeks and about 4 emails to get my full refund and now I’m having to go through the whole process again

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