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How to get people to answer you questions

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I have about 4 questions I need buyers to answer before I can start their job. 8 times out of 10, they don’t answer even half of them and then when I ask for more information, they don’t get back to me till I ask for a cancellation. Is it because they’re not notified? Is there some special wording to get people to answer everything? It’s making my workflow slow down significantly and I would love some insight.

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