mrsbrownies Posted April 23, 2015 Share Posted April 23, 2015 I had a repeat customer buy from me again. However, he never sent me the files I needed to do the job. I’ve emailed him a few times asking for the files, and the deadline is rapidly approaching and I don’t want to get an automatic negative feedback because I couldn’t complete it because he didn’t give me the necessary files.What do I do? Link to comment Share on other sites More sharing options...
Guest marcyd1080 Posted April 23, 2015 Share Posted April 23, 2015 Send him a cancellation request. If he doesn’t accept or decline the request, then it will automatically cancel in about 3 days Link to comment Share on other sites More sharing options...
tsweezey Posted April 23, 2015 Share Posted April 23, 2015 And… if he doesn’t respond to the cancellation request, also let CS know so that the cancellation doesn’t get applied to your gig cancellation rate. Link to comment Share on other sites More sharing options...
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