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Everything posted by tsweezey

  1. For what it’s worth, it’s my understanding that the “featured” process is a manual curation provided by certain editors. And now, there’s no formal process or guidelines to be considered as “featured.” I have asked this question of CS some time ago. I’ve been a TRS for over a year, and I’ve never been featured as is the case with most Top Rated Sellers I’m sure. With that said, there are some sellers here that most always seem to be featured. Since I’ve never been featured, I can’t tell you how much of an impact it had. But I can tell you that it gets harder each day to get traffic to your gigs.
  2. Reply to @writerlisaz: For me, when I get to the point where it’s clear we can’t come to terms, I’m likely to send something like this: “Unfortunately, I’m unable to accommodate your needs. With that said, the beauty of the Fiverr marketplace is that buyers such as yourself have many quality sellers to choose from. As such, I trust you’ll find a suitable match for your particular requirements.”
  3. Reply to @sweetpea2: a little secret… many of the providers of these vintage logo are just using Photoshop or Illustrator templates. Google “vintage logo templates” and you’ll see what I mean. From there, you can pick the template you like and then take it to a Photoshop or Illustrator provider here on fiverr to generate for you (or have a friend do it for you). The sad reality is that many logo designers aren’t illustrating anything, rather just modifying templates or using logo generation programs. In fact, offering logo services based off of these templates often violates the license associated with the templates. And look, there’s nothing wrong with using a template, so long as you know… it’s from a template.
  4. There are services that can identify “fake” twitter followers. Some are even free. It’ll become evident pretty quickly that none of these services provide any real followers.
  5. Well, to be honest, the feature is really weird, but it doesn’t seem to have any negative side affect, just another example of “feature bloat.” This metric isn’t seen by anyone but the seller. With that said, the response rate seems to apply to conversations where the customer had the last word. So if the customer said “Thank you”, and you don’t reply, then your rate percentage drops. The thing is, these features are suppose to encourage us to be better at what we do, but I don’t see it. I don’t see how us spending the extra time to have the last word is remotely productive.
  6. What keyword are you using for search? Or are you trying to find your services through the menus?
  7. I’m not aware of any connection between cancellation rates and badge status. It’s my understanding from a recent conversation with CS, that the two are exclusive. With that said, a mutual cancellation that the other party agrees to does not affect your cancellation rate. But, if you file a mutual cancellation request, and they don’t respond, then that DOES affect your cancellation rate. The impact to your account is very likely one of perception on behalf of the buyer. You’ll read articles all over the internet that buyers should choose a seller with a low cancellation rate. The assumption is that a buyer was the one initiated the request, which we all know is not true for most of us. I have a higher cancellation rate on a couple of my gigs. And almost exclusively it’s because someone doesn’t understand my gig, the pricing, or they want to use my likeness to defraud or scam someone. I’ve tried to make the argument to fiverr staff, that for the most part, the cancellation rate should be determined by ‘buyer initiated requests’ and not ‘seller initiated requests.’ In the current situation, the sellers absorbs the sole responsibility, even if the cancellation is because of a buyers failure. My advice… if you have to file for a mutual cancellation and the buyer decides to wait, rather than accept, let CS know. That way the order will be cancelled and it won’t show up on your cancellation rate. A headache I know. As for the claim that someone lost their level 2 status, I don’t know. I did hear of a seller who was notified that their cancellation rate was of concern, but I wasn’t aware they lost a level. I think in that case, they went on vacation and didn’t use the vacation responder, rather, just filed for mutual cancellations for all the orders that came in. But alas, I could be wrong. Perhaps that person will see this thread and enlighten us all.
  8. Reply to @christina123: Amen… If I have this in the order and delivery forms, that would be awesome.
  9. Reply to @raheelkamran: You might consider changing the word “cororate” to “corporate” in your gig titles 🙂
  10. For what it’s worth, $5 consulting fees for video work is becoming more commonplace. It’s also used by some the most talented and professional video presenters here on fiverr. What @edume does is not unusual at all and I wouldn’t be surprised if it becomes the norm for TRS video production. I’m kind of indifferent so long as it’s allowed by the TOS. Since I create videos, perhaps I’m in a unique position to understand why they do this. I prefer a different approach, but… time is money… and a great deal of time often goes into discussing a production before an order is placed. For me, my rates are higher than most so that offsets any concern of diminished returns regarding the consulting.
  11. Now that fiverr has provided the ability to link the custom offer to a specific gig, it’s much better now. My complaint use be that custom quote orders wouldn’t be reflected in my portfolio, but now they are. That was a welcome feature addition.
  12. Yep, no longer is the percentage reflected have anything to do with the percentage of positive reviews (although it still says this in our analytics). Very very odd. Not to mention, I’m sure buyers would be a little disappointed if they knew that their 4.5 star review would jeopardize an otherwise perfect ranking for their valued seller. Otherwise, you’d have to communicate to the buyers that you’d actually be better off if they didn’t leave you any rating, vs. leaving a 4.5 star review. Go figure.
  13. Reply to @fastcopywriter: Well, I’d love to have you as a client! Many people do give me exactly what I need, but it’s actually pretty rare. For what it’s worth, there’s some great dialog that comes about via collaboration. I find that for the spokesperson videos it’s particularly important, but not always. Understanding a little about someones brand for example can help me figure out how to present the content, the background or other graphic elements I need to create, etc. Sometimes I advocate for or against certain elements based on their needs. The news gig though… yeah… pretty straightforward. As for script writing, I just don’t have the time, but yes… it would be a great addition. But… I do have a great script writer here on fiverr that I recommend routinely, and in turn… he gives me business too. So it seems to work out.
  14. Reply to @fastcopywriter: I don’t mind getting messages. In my case, video productions are pretty complex, so having a chance to set the expectation prior to ordering works well for my needs. But I can understand frustration for others. What peeves me most are messages like “how long to delivery?” which of course, is posted on every gig. But even then, it’s not their fault as fiverr notes “average days to completion” which of course, is completely inaccurate. Otherwise, general requests like “How can you help me?” often puzzle me 🙂
  15. To me, when you refer to fiverr as “Scamrr” it really disparages of all us that participates here. Fiverr is a marketplace, and like many marketplaces, virtual or real… you have good “sellers and buyers” and bad “sellers and buyers.” The key to being a good consumer, of course, is to know what’s too good to be true 🙂 As a consumer yourself who’s discovered this the hard way, I’d hope that others do just what you did and try to help educate them so they don’t make a similar mistake. But lets not make this all about fiverr 🙂
  16. I do like the idea. I’d be happy with exempting certain days for delivery. For example, if I exempt Sat/Sun and have the fiverr clock adjust accordingly. It would also be great if on the gig itself that it noted something like “Order this gig today and have it delivered by XXX.” Sort of like Amazon does. This tiny feature by itself would be very helpful in setting the timing expectation with the customer. I get so many emails asking me how fast I deliver. I think it’s because buyers think that the “average days” is just that. They don’t understand that “average days” really means… the number of days the seller says they’ll deliver.
  17. Your profile page notes that you aren’t taking any orders, so no gigs are showing up. Is this new, or have your gigs been offline for awhile? Vacation mode perhaps?
  18. Reply to @itsyourthing: I know what you mean, but I’ll take a small win anytime! And for what it’s worth, both my spokesperson gigs are now showing up as they should 🙂
  19. Well, it took a bit of headbanging, but now my gigs appear where they should. Specifically, when you do a search for “spokesperson” you’ll see my “spokesperson” gigs! How novel eh? As expected, I’m already getting messages and orders that more closely resemble the pattern I use to see prior to the search failure I’ve noted. Today, I’ve already seen an increase by at least 4x and its’ still early. I figured that of the 70 gigs that show up for this search, only a third are relevant, and that about 200 relevant gigs are omitted (based on a similar google search). So while it’s good for me, it’s really not good for my colleagues that don’t show up. So my previous disadvantage might now be an unfair advantage. The only fair thing to do now is to share with the community 🙂 Here’s the problem, while I can tell you what I did, I can’t tell you which of these steps is necessary and which is not. So if you have the same problem that I do (different keyword perhaps), try this… The problem appears to be with compound words. In this case, “spokesperson”. You’ll want to pay close attention to the bogus search results that appear. As I noted earlier, you’ll see gigs that mention “spoken”, “personal”, “personalized”, etc. Add to the bottom of your gig something like “keywords: spoken, spokes, personal, personalized” If you are like me, the addition to the suggested keywords above probably won’t work by itself. So try pausing your gig, then activate it again. The assumption is that pausing your gig should prompt the system to stop displaying your gig in search results, while re-activating might prompt it to add it back to the search index. This seemed to work for me. The only other thing I did was delete some older paused gigs that I’m not offering anymore. I don’t think this had a bearing though. As I noted, I can’t say what steps are necessary vs. which aren’t. But if you have a gig that isn’t showing up in search results, and you don’t have any luck with customer service, feel free to drop me a message. Good luck! -Tim
  20. Reply to @itsyourthing: Great, one more fiverr problem I have to troubleshoot. Argh.
  21. Reply to @itsyourthing: Well, I’m making progress as I now have my other white screen spokesperson gig showing up as expected. As soon as I can figure how to replicate it with my other spokesperson gig, I’ll post the magic formula in this thread 🙂 I’ve noticed that sometimes my paused gigs show up in search by mistake, which is clearly an anomaly, so I’m working from the premise that there are various triggers to index/re-index a gig. More to come.
  22. Thanks for the feedback @itsyourthing 🙂 I’ve already contacted CS and, as noted, they said they’d turn it over to a project manager for future consideration of an “enhanced search feature.” As for fiverr not guaranteeing that I don’t show up in search, I think it’s bigger than that since my colleagues don’t either. Preference is given to non-relevant gigs which to me illustrates the potential for a bigger problem that might well translate to a failure with their search index, or the ability to index compound words. Not to mention, a behavior that historically worked as expected. I would have been perfectly happy to have had support simply tell me "Yeah Tim, that’s weird, and this might well be a bug and I can see how this might affect you. I’ll route it accordingly to a team that can better evaluate." In the end, they are a marketplace, and I’m just a vendor trying to make a buck 🙂 In this case, resolution appears to be up to me, so that’s all I’m trying to do is to figure out a way for people to find me via search. Maybe I’ll stumble onto something.
  23. [Edited: I was able to fix this and I noted what I did later on in this thread] So, I have a fundamental problem that I fear is affecting the ability for buyers to find me, and thus my ability to earn. This is a relatively new problem, and unfortunately fiverr support believes this is a new feature request. I’m hoping that a fresh pair of eyes might help me find a workaround. Here’s the problem: I have several gigs, two of which are “spokesperson” gigs. Occasionally I do searches for this keyword to keep up to date regarding what sellers are offering services such as mine. Sadly, you can no longer find my “spokesperson” gigs via search for that keyword (it use to work fine). For reference, one of my gigs has the keyword “spokesperson” in the Gig subject, URL string, tags, and a number of times in my gig description. Here’s my gig for your review: https://www.fiverr.com/tsweezey/create-an-outstanding-spokesperson-video Curiously, when you do a search for the term “spokesperson” you get results that show up that have no mention of the keyword. In fact, the MAJORITY of search results are absolutely bogus. What these “bogus” results have in common is that each includes a subset of the compound word “spokesperson.” So what you’ll find in the bad results are references to root variations like “person”, “personalize”, “spoken”, etc. To see what “should” show up in a fiverr search for this category, you actually have to do a Google search typing “spokesperson site:fiverr.com” then click on the Google video tab. I’ll estimate that fiverr is suppressing over 200 gigs from people offering “spokesperson” services via this keyword search. This isn’t just me, it’s a general failure to match the services the buyer wants, with the services that sellers provide. As a workaround, I thought it would be logical to edit my gig and include some of the root words I noted earlier, “person”, “personalize”, “spoken.” Unfortunately, this doesn’t work either. Nothing I can do to these gigs has any affect in regard to the search behavior for the keyword that’s critical to my gig. While my conversion rates hold pretty steady, I’m losing views and clicks, and I think that there’s a good chance that this is why. At least, I think this is a reasonable assumption. But given that support seems to think that a keyword search for “spokesperson” is feature enhancement for later consideration, I’m hoping someone here might have a suggestion for a work around. In my opinion, not only do failures like this negatively affect my ability to earn, but anything that prohibits fiverrs ability to “match a seller to a potential buyer” has a negative revenue impact to them as well. Apparently I wasn’t able to make that case either. Any feedback is most appreciative. And for what it’s worth, if you think you might have a similar problem, I’m happy to work with you to find a resolution too. Thank you, Tim
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