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How to get back my money?


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I ordered 15 banners and a header from a top seller. I received the header, asked for modification. Samething with the first banner and no more news. I then was asked if I could wait 3 or 4 days as they were having difficulities. I did accept but it got really hard to be in communication. Then I asked for my money back as I saw that the order has been closed. Keep receiving the same message asking if I could wait… I just want my money back. Could someone tell me what is the procedure?

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