Photo rejected, may be not geniuine

[entitygarden]

What could be the reason that my personal photo is rejected? It's a professional shot I use all over the Internet?

[emmaki]

It's not a selfie. You need to send a selfie. 

https://help.fiverr.com/hc/en-us/articles/13127850435345-Verify-your-identity

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Edited May 27 by emmaki

[catwriter]

2 hours ago, entitygarden said:

What could be the reason that my personal photo is rejected? It's a professional shot I use all over the Internet?

If you're talking about a profile photo, the problem could be that it's a shot you're using all over the Internet; the system might think (well, "think") that you stole someone else's photo (we've had plenty of people using celebrity or stock photos as their profile picture).