Your account is temporarily disabled. Please check the email we sent you explaining what happened.

[faraz_thedev]

Hi,

I recently joined Fiverr for the first time and was creating my first gig. However, during the final steps, it asked me to verify my identity. I followed the steps, but unfortunately, it failed, and my account started displaying the following error at the top:

Your account is temporarily disabled. Please check the email we sent you explaining what happened.

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Email :-

We couldn’t verify your information

Dear faraz_thedev,

We weren’t able to verify your personal and business information, therefore your account has been restricted. You are still able to complete any active orders and communicate with buyers or freelancers who are part of that order, but cannot place or receive new ones. In addition you will not be able to publish any Gigs.

If you have any additional questions you can reach out to our Customer Support team.

Thanks,

The Fiverr Team

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Reply from customer support :-
 

Hi there,

Thanks for reaching out regarding the status of your account. Your account is restricted as you have failed the verification process.

After careful review, we regret to inform you that we are unable to provide another attempt at the verification process. Please be advised that the decision is final.

For more information, visit Account Verification and Fiverr’s Terms of Service.

Thank you for your understanding. If you have any further questions, let us know.

All the best,
The Fiverr Support Team

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Can anyone please help me in this situation?

[Lena]

Hello @faraz_thedev 

We understand this may be disappointing for you. On the Forum, we are not able to provide answers to all Fiverr account-specific questions. These kinds of questions are only able to be addressed by our Customer Support team. I can see that you have already opened a ticket. Please be patient and someone from Customer Support will reach out to you soon. 

Thank you.