No Response From Fiverr Support

[damosull]

Hi,

I opened a dispute with an order 4 days ago with the Fiverr support team.

I received no communication from Support since opening this ticket.

I looked again today and saw the ticket was marked as Solved despite not hearing anything from Support.

I have never had this issue with Support before, I'm not sure what has changed, but the order is due today and is going to negatively affect my ratings unjustly.

This is a very worrying sign as a Seller on the platform 

[luiscarrasco19]

You are not the only one, I got an issue with an order that was cancelled unfairly, and I just want to know why they did it. I just opened the 3rd ticket because the answer I get is a bot or a copy paste of something absolutelly unrelated to my questions. 

This is either that now they will only give personalized responses to the ones who pay their new "seller pro" thing. or this platform is dying. I don't know what is the reason behind this but those are my theories. 

Fiverr used to have an excellent support service. But lately it is really disappointing.