4 years old Gig Removed for no Reason Very Disappointed

[wqasahmad]

Today, My 4 years old gig is removed when I tried to just edit the title. My old title was saying "Testing Report" and I changed it to "Test Report".

I just edited the gig title, added some wordings in title and clicked on Save button. My gig is instantly denied and removed. The title is very simple and The services I am providing are not against fiverr terms and policies

I am providing services on this gig since 2018 and I have 700+ 5 start reviews on this gig. But Now they just removed it automatically without any reason.

I tried to contact fiverr support several times but they are sending auto replies saying

 

Quote

Hi there,

Thank you for reaching out about your Gig,

Gigs on Fiverr shift their position daily and we cannot guarantee search positions and impressions.

Gigs may also be removed from our Search feature due to poor performance.

You can continue working with your existing buyers.

We are here if you have additional questions.

Best regards,
The Fiverr Support Team

I contacted them several times and I am getting this auto reply each time and the tickets getting closed. I am stuck and don't know what to do .
If there is anyone who can help, I will be really thankful.

Edited October 13, 2023 by wqasahmad

[iam_utpal]

Use the GENERAL ENQUIRY section to contact support and explain the situation. To avoid the auto reply, contact customer service in this manner.

[donnovan86]

48 minutes ago, wqasahmad said:

I am providing services on this gig since 2018 and I have 700+ 5 start reviews on this gig. But Now they just removed it automatically without any reason.

 

What were you offering with your service?

[wqasahmad]

@donnovan86 I was providing Quality Assurance Services for Websites and Web Applications.

[wqasahmad]

@iam_utpal
Yes I have used the General Inquiry too. But it is auto closed to after an auto reply.

[donnovan86]

36 minutes ago, wqasahmad said:

@donnovan86 I was providing Quality Assurance Services for Websites and Web Applications.

So the problem here is "report". Reports are very common in the Academic world, and academic content is not allowed on Fiverr. So I can only assume that's the issue, unless of course, there were other issues with your gig beforehand. Without seeing the gig it's hard to say.

[wqasahmad]

Thank you @donnovan86
But there are no other problems with the GIG. I just edited the title and the title was " I will test your website and make the complete Test Report".   I clicked on saved and my gig was instantly removed.   Now, how can I contact them and tell them there is nothing to do with academics. I already contacted them 3-4 times but I am getting auto replies and request ticket got closed marked as "Solved"

[donnovan86]

53 minutes ago, wqasahmad said:

I already contacted them 3-4 times but I am getting auto replies and request ticket got closed marked as "Solved"

You are not allowed to create more than one ticket at once for that particular issue. That's why they are closing tickets, because you break the rules in that regard.

Also, test report makes it feel like you are helping people with their academic tests/reports, so it's poor wording. I mean, that's how it seems on the surface, who knows what other problems they found with your gig.. 

[monzur_hassan]

5 hours ago, donnovan86 said:

You are not allowed to create more than one ticket at once for that particular issue. That's why they are closing tickets, because you break the rules in that regard.

Also, test report makes it feel like you are helping people with their academic tests/reports, so it's poor wording. I mean, that's how it seems on the surface, who knows what other problems they found with your gig.. 

Following the above discussion, I understand that "Academic words" are not allowed in community guidelines. Also, creating more than "one ticket" at once for any particular issue is not allowed. 

Would anyone help me get the source page title/number to learn more about violation words for my safe journey on Fiverr? 

Sorry, I tried to find the pages.

[wqasahmad]

For your information guyz, fiverr has reviewed my gig and approved it again.

They mentioned there was no issue with the gig but they didn't mentioned what was the issue.

Thank you everyone for you help and support.

[mdabusayem160]

Maybe you violated Fiverr rules.

[optinmagnets]

@wqasahmad that's good to hear!😌

[wqasahmad]

Thanks.
No, I am on fiverr since 2017 and I knew about violations. I asked them what was the issue. They didn't mentioned anything and just sent a formal message.

Looks like an issue from their side because I tried to edit the same gig again and without changing anything, I clicked on save button and it was denied and removed again. 

I contacted them again and they approved the gig again and it is live now.   But still they have not mentioned what is the problem.
So, I think its better for me to not edit any gigs now.