I currently have an issue, that is horrible for me as a seller.
Over the past few days, multiple people ordered my gigs, with everything being completed, all the way to receiving a 5-star rating. A couple of days later, these people text me, saying that their account got hacked, and they will contact Fiverr support for a refund. After that, they get their money back, while I, who has completed the work, received nothing. Empty-handed, despite delivering my work. This happened 5 times over the last three days, and I no longer feel comfortable selling on Fiverr with these circumstances. I am just about to be a Level 2 seller, and I can't believe that I have lost about 100€ recently, for delivering 5-star worthy work. Is there any way to verify, if my buyers are legit? How do you, dear fellow sellers, deal with this?
I contacted Fiverr support about 36 hours ago, but there has been no response
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failx_editz
Dear Fiverr team & sellers!
I currently have an issue, that is horrible for me as a seller.
Over the past few days, multiple people ordered my gigs, with everything being completed, all the way to receiving a 5-star rating. A couple of days later, these people text me, saying that their account got hacked, and they will contact Fiverr support for a refund. After that, they get their money back, while I, who has completed the work, received nothing. Empty-handed, despite delivering my work. This happened 5 times over the last three days, and I no longer feel comfortable selling on Fiverr with these circumstances. I am just about to be a Level 2 seller, and I can't believe that I have lost about 100€ recently, for delivering 5-star worthy work. Is there any way to verify, if my buyers are legit? How do you, dear fellow sellers, deal with this?
I contacted Fiverr support about 36 hours ago, but there has been no response
Thank you!
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