failx_editz Posted May 24 Share Posted May 24 Dear Fiverr team & sellers! I currently have an issue, that is horrible for me as a seller. Over the past few days, multiple people ordered my gigs, with everything being completed, all the way to receiving a 5-star rating. A couple of days later, these people text me, saying that their account got hacked, and they will contact Fiverr support for a refund. After that, they get their money back, while I, who has completed the work, received nothing. Empty-handed, despite delivering my work. This happened 5 times over the last three days, and I no longer feel comfortable selling on Fiverr with these circumstances. I am just about to be a Level 2 seller, and I can't believe that I have lost about 100€ recently, for delivering 5-star worthy work. Is there any way to verify, if my buyers are legit? How do you, dear fellow sellers, deal with this? I contacted Fiverr support about 36 hours ago, but there has been no response Thank you! 7 3 Link to comment Share on other sites More sharing options...
minhaz_tech Posted May 24 Share Posted May 24 i feel sincerely very sorry for this kind of circumstance you have faced . I think there is no other option left unless the fiverr support team help you 😔 6 Link to comment Share on other sites More sharing options...
shahzadaseo Posted May 24 Share Posted May 24 Oh this is serious issue and you should generate the ticket to Fiverr Support. 5 Link to comment Share on other sites More sharing options...
failx_editz Posted May 24 Author Share Posted May 24 Update: Fiverr Support decided to revert the damage done to my completion rate, however, they won't pay me my well deserved money. This is outrageous! 2 1 Link to comment Share on other sites More sharing options...
grayprogrammerz Posted May 24 Share Posted May 24 7 hours ago, failx_editz said: Dear Fiverr team & sellers! I currently have an issue, that is horrible for me as a seller. Over the past few days, multiple people ordered my gigs, with everything being completed, all the way to receiving a 5-star rating. A couple of days later, these people text me, saying that their account got hacked, and they will contact Fiverr support for a refund. After that, they get their money back, while I, who has completed the work, received nothing. Empty-handed, despite delivering my work. This happened 5 times over the last three days, and I no longer feel comfortable selling on Fiverr with these circumstances. I am just about to be a Level 2 seller, and I can't believe that I have lost about 100€ recently, for delivering 5-star worthy work. Is there any way to verify, if my buyers are legit? How do you, dear fellow sellers, deal with this? I contacted Fiverr support about 36 hours ago, but there has been no response Thank you! that's why I don't save income on fiverr I just withdraw, as soon amount is enough as environment has no stability, chargebacks, disputes... Between for my personal knowledge, what's buyers location ? Were they any new clients ? with no reviews ? and new account (check since:xxx date) ? 2 Link to comment Share on other sites More sharing options...
failx_editz Posted May 25 Author Share Posted May 25 These were not new accounts with no reviews. They were hacked accounts from level 1 / level 2 sellers. I know that, because they have told me so themselves 2 Link to comment Share on other sites More sharing options...
sajalmitu9 Posted 2 hours ago Share Posted 2 hours ago my dear brother,,,you don't worry,,,,contact fiverr support. Link to comment Share on other sites More sharing options...
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