Delivery Error

[jenspeck]

I have a buyer disputing an order because the edits I made (via Track Changes in MS Word) are showing erroneously on her end. For example, I changed a word from capitalized to lowercase. On her end, it shows as the first letter being deleted altogether, while on my end, it shows the edited word. 

I have no idea how to proceed with this, because I did the work correctly and delivered it early, but she isn't seeing that work. 

Any ideas or advice? 

[donnovan86]

Transform the correct file to PDF. That way it should appear the same in both cases. 

Or you can start a new Word file and paste the correct content there. You might want to go through the TXTFormat tool in order to remove any weird formatting problems.

[mohd_bilal]

I am no big expert but do you both have the same font installed.

[jenspeck]

55 minutes ago, mohd_bilal said:

I am no big expert but do you both have the same font installed.

I think so…I didn’t change the font from the document she sent me…