Chat option in message dissapeared

[johab]

Why can I not find the video call option in my messages anymore? It has been there all the time , bit now it dissapeared for some reason

[dushan4videoads]

1 hour ago, ahmed_103 said:

Hi johab!

There are a few reasons why the video call option might have disappeared from your messages on Fiverr.

• The seller may have turned off video calls for their gig. Sellers can choose to turn off video calls for their gigs for a variety of reasons, such as if they are not comfortable with video calls or if they do not have the time to participate in them.
• You may not have enough credits to make a video call. Fiverr charges a fee for video calls, and you must have enough credits in your account to make a call. You can purchase credits through the Fiverr website or app.
• There may be a technical issue with Fiverr's video call system. If you are sure that the seller has video calls enabled for their gig and you have enough credits, then it is possible that there is a technical issue with Fiverr's video call system. If you are experiencing this issue, you can try contacting Fiverr support for assistance.

Here are some things you can do to try to fix the issue:

• Check the seller's gig page to see if video calls are enabled. If video calls are not enabled, then you will not be able to make a video call with the seller.
• Check your Fiverr account to see if you have enough credits. If you do not have enough credits, then you will need to purchase some before you can make a video call.
• Try restarting your computer or browser. Sometimes, a simple restart can fix technical issues.
• Contact Fiverr support for assistance. If you have tried all of the above and you are still having trouble, then you can contact Fiverr support for assistance. They will be able to help you troubleshoot the issue and get you back to making video calls.

Ahh ha