Unsuccessful review attempt

[maezma85]

A buyer intended to leave me a review, but informed me of a system failure that caused the page to abruptly close and prevented access to the option. With this new interface, where does one find the means to post a review if unable to do so previously? As the buyer is currently unable to locate the option. The customer reached out to support, but I would like to assist in locating the option.

[imagination7413]

Please see:

https://www.fiverr.com/support/articles/360049982353-How-do-I-add-feedback-to-an-order?segment=buyer

Is that what they're looking for?

[maezma85]

Just now, imagination7413 said:

Please see:

https://www.fiverr.com/support/articles/360049982353-How-do-I-add-feedback-to-an-order?segment=buyer

Is that what they're looking for?

Yes, I had seen it, hence it seems peculiar to me that I am unable to locate it. The reason being that it states that the buyer has ten days to leave a review, but the option is not visible. I am uncertain whether a glitch has occurred or the option is not present in this novel interface. Fiverr is experiencing numerous setbacks due to the changes it is implementing.

[imagination7413]

Locate the order page? If they can't find it through the Fiverr website, maybe they can through the browser history (shortcut ctrl+h on keyboard).

[maezma85]

On 4/11/2023 at 1:15 PM, imagination7413 said:

Locate the order page? If they can't find it through the Fiverr website, maybe they can through the browser history (shortcut ctrl+h on keyboard).

This has already been fixed. Thanks for your answers