The billing information and the name on my profile account are not the same.

[serpabove]

Hello there,

I require assistance with the following questions. Recently, I received a notification regarding the need to verify my identity in order to continue selling on Fiverr.

However, there is an issue with my billing information being registered under my wife's name, while my profile account full name is under my own name. I am the sole individual responsible for managing and operating this account.

I opted to use my wife's billing information since the company and Payoneer account are registered under her name, and I do not possess my own Payoneer account.

What steps should I take when submitting proof for the verification process?

[melanielm]

You need to contact Fiverr customer support directly. No one on the forum can help with this.