If buyer is asking beyond the service without paying extra

[artsoldiers]

Hi Friends,

If buyer is asking for source file (that is not included in ordered gig) without paying extra. If I am denying then buyer is threatening for cancellation, in this case, what will you do?

(This is not current scenario, I have faced this in past, I just want that how other sellers are handling this kind of situation.)

[darvondayne]

Hi there! I think you should be flexible when it comes to this. You can let them know that you usually charge extra for the project file delivery, and if they can't pay it then it's alright. I know this is not really useful, but it's important to keep a good vibe between you and the buyer.