Sellers right should be protected

[arktech_designs]

Hello friend I need your help concerning this. 

A Client message me on July 21 for a job which is uploading his app on my play console after agreement I uploaded his app on my console. 

On July 23, at 9:16 AM I delivery my client project with an image that shows my client app was live on play store in which my client gave me a good rating and a good comment. (If I have not done my client Job he won't have rate me or gave me good comment). My client went and was use the app in which there was no issue for more than two days.

On Jul 30, 2022, at 10:07 AM Google team sent me a message that my client app has violated google policy in the sense that there was another app with the same name and logo on play store.

I immediately inform my client in the chat inbox in which my Client accused me of removing his app. I provided proof but my client said he will  reported me in which he did and the order was Cancelled without proper investigation.

My client app named Tachiyomi from July 23 to July 30 has a total number of 1.85k user who are using the app 

[arktech_designs]

Sellers Right are to be protected on Fiverr and Fiverr needs to work on this 

A Client message me on July 21 for a job which is uploading his app on my play console after agreement I uploaded his app on my console. 

On July 23, at 9:16 AM I delivery my client project with an image that shows my client app was live on play store in which my client gave me a good rating and a good comment. (If I have not done my client Job he won't have rate me or gave me good comment). My client went and was use the app in which there was no issue for more than two days.

On Jul 30, 2022, at 10:07 AM Google team sent me a message that my client app has violated google policy in the sense that there was another app with the same name and logo on play store.

I immediately inform my client in the chat inbox in which my Client accused me of removing his app. I provided proof but my client said he will  reported me in which he did and the order was Cancelled without proper investigation.

My client app named Tachiyomi from July 23 to July 30 has a total number of 1.85k user who are using the app 

[arktech_designs]

Fiverr is a good platform in which in a simple language buyers and sellers meet to transact but I have also noticed that the right of every seller needs to be protected as far as the buyers are been protected the seller should also be protected. 

It is so easy to cancel seller completed order after so many hard work he went through without good investigation. I want to say this to every seller you are really doing a very good Job and I as a seller understands that many times you are faced with buyers who are just interested in damaging your profile meanwhile we also have good buyer who are understandable and good to work with. Be careful and always obey Fiverr Instruction thanks 

[Guest lloydsolutions]

 

[stojkovic1997]

These things happen. You should contact support and tell them your side of a story 

[customerin]

Yes! I do agree with you. But, we have to be more careful.

[jonbaas]

2 hours ago, arktech_designs said:

I have also noticed that the right of every seller needs to be protected as far as the buyers are been protected the seller should also be protected. 

Fiverr already protects and supports their sellers. 

2 hours ago, arktech_designs said:

It is so easy to cancel seller completed order after so many hard work he went through without good investigation.

Fiverr does not cancel orders without a valid reason. If Fiverr cancels an order, at the buyer's request, then there is likely something that supports the buyer's request, and Fiverr sided against you -- the seller -- for a reason. Fiverr investigates all buyer-initiated cancellation requests before accepting them. Is it possible that YOU did something wrong in the order, made promises you didn't keep, or did not provide what the buyer ordered?

2 hours ago, arktech_designs said:

you are faced with buyers who are just interested in damaging your profile

The likelihood of this being the case is far lower than you think. The vast majority of buyers are not maliciously trying to destroy sellers, or "damage their profile". In fact, I doubt this is as big a problem as some new sellers -- such as yourself -- like to claim that it is.

[jonbaas]

Please stop spamming the forum with multiple copies of this text/post. You only need to ask a question once.

[vickiespencer]

2 hours ago, arktech_designs said:

It is so easy to cancel seller completed order

In my experience, if I provided the services as stated in my gig, Fiverr does not cancel the order.

As @jonbaas said, Fiverr investigates the reason for the cancellation request and supports the person, whether that be the buyer or seller, who is in the right.

[vickiespencer]

1 hour ago, customerin said:

Yes! I do agree with you. But, we have to be more careful.

Why should sellers be more careful?

[waqas_masood]

I appreciate your stance and I agree with your statement. 

[chris_ld]

Agree strongly!!