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Account Rating and Demotion issue


technical_shani
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Hey fiverr community,

I am level-1 seller on fiverr. Actually before few months ago i couldn't work on fiverr because my health issue, so after that my account performance get down.  But from the last month i restarted my work again on fiverr as a seller, i have done lot of efforts on marketing for my gig on social media accounts for getting more buyer. 

 

Now my main concern is that today i completed a order of 5$ and buyer give my 5 start rating, But still my account dashboard showing ( N/A rating ) while today i get 5 star rating with new order and there are also mentioned there that i need 4.7 rating over the course of 60 days.

 

There are mentioned that my account will demotion because of (N/A ) rating, but i am unable to understand why my account will demotion when i have got 5 star rating today.

Kindly guide me about this issue, thanks

Here is my link of screenshot.

https://drive.google.com/folderview?id=1kyhD6KVzjRptE1k7P3fFvKXPTIDhk5IE

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