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Change how the first ratings for sellers/gigs work and the "90% check" works in buyer requests.


uk1000
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If there's a new seller and they deliver their first order and it gets reviewed and they get a low rating like 1 or 2 that could make it really difficult to get future orders.

If that seller's first rating is less than about 4.5 stars that could give the "you must have at least 90% positive rating to make new offers" message in the buyer requests section, preventing them from sending offers until it improves. But it will be more difficult for them to get orders.

Both of these are unfair for new sellers. The first rating for a new gig for any seller might make it difficult for that seller to get orders on that gig if it's too low.

While the reviews are helpful for future buyers of a seller's gig(s) a seller's first review or the first review for a new gig could have too much of a negative effect and also it's 1 person's opinion, which might not be the opinion of other buyers, but that 1 opinion could stop future orders for that seller/gig.

My suggestion:

For a new gig don't show the rating until there are at least 2 or 3 reviews for that gig. For the profile rating don't show the rating until there are at least 2 or 3 reviews. That should allow a more accurate average to be shown and should be fairer. 1 negative review is less likely to stop a seller's Fiverr career.

For the buyer requests "at least 90% positive rating" check, don't do that check unless there are at least 2 or 3 reviews for the seller. Maybe also reduce the percentage. Maybe also reword the message so it's clearer (eg. it could say something like "your all-time profile rating must be at least x stars to send offers").

 

Edited by uk1000
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