Resolving a dispute

[scorn100]

I have asked a seller to cancel and refund my project. They misrepresented what they could do and it became evident that they did not understand the scope of the project once the work began. As a result, I have no useful results and they are unable to fulfill the project.

They are not will to refund my money. 

Is there a process to escalate this dispute? It seems to me that the seller has all of the control over a dispute and that doesn't seem fair.

Thanks.

Steve

[Guest lloydsolutions]

41 minutes ago, scorn100 said:

They are not will to refund my money.

It is explained here: 

[maitasun]

In addition to @lloydsolutions's advice, you may contact CS, explaining your reasons, and kindly request them to cancel the order for you if your seller refuses to do it.

Here's the link for you to open a ticket in case you need to: https://fiverr.com/support_tickets/new?source=help_center