Unavailable customer

[alan_terry]

Hi! So…I saw a customer request, I wrote to the guy, and a day after he contacted me. I reply, taking the gig…but he’s unavailable for 10 days! So I can’t contact him at all. My messages aren’t getting received…and now Fiverr says that I’m not replying to my clients! (I had a 100% an hour ago, now I have 67% of replies)…what can I do?

Sorry about my English, I’m from Argentina. Cheers

[ariannecoach]

Have you already contacted Fiverr CS about the issue? Is it Fiverr support saying you’re not replying, or just the stats? If you haven’t already opened a ticket and sent in screenshots of the replies, I’d encourage you to do that, in case it’s a bug of some kind.

[mrobelhosen]

Contact with Fiverr CS about the issue and send them your prove.

[alan_terry]

Thank you for your attention guys! How can I contact that “fiverr CS”? can’t find it

[lloydsolutions]

Thank you for your attention guys! How can I contact that “fiverr CS”? can’t find it

Here is the link: https://www.fiverr.com/support_tickets/new

[alan_terry]

Here is the link: https://www.fiverr.com/support_tickets/new

fantastic. Thank you so much!