How long does it take for a cancellation to translate in your profile once the CS cancels it?

[venkatameghana]

Hello! So yesterday, I got another one of those dreaded orders- an academic text. Today morning, I raised a ticket with the CS and within a few hours, I got a response from the CS that the order has been cancelled. However, I did not receive any notification on my Fiverr profile that the order has been cancelled and the timer is still running! How does that work?

[moditha_damindu]

it may be bug try to contact them again if your order was cancelled there will be no timer and your order page will grey out.

[venkatameghana]

it may be bug try to contact them again if your order was cancelled there will be no timer and your order page will grey out.

I have. They are insisting that it’s been cancelled.