Hey @mandyzines,
I'm in the same boat. I had a 5-star rating, but then I got a 4.3 from a buyer who was happy with the work but not very clear from the start and demanded more. They gave a positive review but with a 4.3-star rating. Since then, I've only gotten two more orders in the month of August, and there's been almost no client reach ever since. I'm getting more and more depressed and demotivated, because I don't understand how the algorithm works.
It's a tough time for me, but I'm still trying to get through it by following all the rules, being online almost 18 hours a day, and even creating two new gigs. But it's still barren. The only order I got this month was from one of my regular buyers.
I don't know what else to do. 😞