saadqu Posted June 10, 2020 Share Posted June 10, 2020 Hello,I have a question can seller cancel the order after accepting and giving feedback?I have refused to handover the source code and support also said I am welcome to ask payment for the source code. Can support refund the earnings?Thanks in advance. Link to comment Share on other sites More sharing options...
zcbeats Posted June 10, 2020 Share Posted June 10, 2020 Yes , Customer support did Cancel an Order and refund full amount to the seller after 2 Months of Order Completion , my advice to you withdraw the Money as Fast as Possiblehere is my Topic link : I’m just wondering how easily can Fiverr Refund full amount to the customer and cancel the Order. The Order was marked as completed 3 days after delivery, the buyer didn’t respond, I’ve sent him a notify that if there something to change he has to reply before 3 days, of course, he didn’t, the Offer was marked as Completed, the Problem is also the Money was Cleared after 3 weeks, the buyer already got the website I made for him, included was also the source files of the website so all that time… Link to comment Share on other sites More sharing options...
saadqu Posted June 11, 2020 Author Share Posted June 11, 2020 Thank you for your response,First of all fiverr disabled the withdraw button so i cannot withdraw.Secondly I asked the CS first that I can or I cannot ask the payment for source code and they allowed me and after that I asked the buyer for the payment for the source code.Gladly on my gig, revisions were set to 0, so they cannot cancel it due to this.asking for changing the whole app and asking for the source code is two separate things.Now the strange thing is CS allowed me that I can ask for the source codes and now they are saying that they are looking into this further.I mean what’s there to look into it. It’s pretty much simple, if the buyer wants to get hold of the source he can purchase it and there was no source code mentioned on the offer and neither there was mentioned of unlimited revisions on my gig and the offer and the buyer accepted that offer.Maybe they are just wasting time so one of us give up and give up the source code. I don’t know maybe I am wrong and they are looking into it deeply. But I don’t understand why they are taking too long in this, it’s been 9 days now. Link to comment Share on other sites More sharing options...
saadqu Posted June 12, 2020 Author Share Posted June 12, 2020 Day 10: It looks like i have been wrong the support was actually working or maybe they were busy in lots of cases, they have resolved the issue and at the end the buyer has to buy the source code they have enabled the bank transfer button and i was able to transfer the funds. So looks like they have solved the issue according to their terms and conditions. Link to comment Share on other sites More sharing options...
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