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Handling free initial consultation time?


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I have a question about how to handle resolving a gig during the free initial consultation meeting so there shouldn’t be a charge.

I met with my first client on my first gig and we resolved his question during the free initial consultation meeting that I use to determine work scope and set schedules, etc. I don’t know how to modify the gig that required a dollar amount that I’d charge for the work. I didn’t realize how simple his questions were and how quickly we’d whip through them during the initial consultation.

I marked the gig as delivered, but it’s got the dollar amount due and I’m not sure what to do about that because he doesn’t owe me any money now.


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You can’t create or deliver gigs that have no charge. It’s $5 minimum.
You could answer questions through messaging but then that wouldn’t be a gig.

You could cancel the order to return their money but then that would affect your completion rate and also Fiverr’s TOS says:

Sellers must fulfill their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Sellers’ reputation and status.

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