What if buyer ignore the necessary extra and keep quiet after ordering?

[jonbaas]

Let say a buyer ordered a basic package but expects you to do something that’s offered in the extra. So you send the extra to buyer but he/she keeps quiet and do not response to your message. Or even if buyer response he/she refuses to buy the extra.

I would think the best course of action is to contact CS but what if CS do not response until the deadline arrives?

If I cancel the order before the deadline will my rating be affected?

Let say a buyer ordered a basic package but expects you to do something that’s offered in the extra. So you send the extra to buyer but he/she keeps quiet and do not response to your message. Or even if buyer response he/she refuses to buy the extra.

Then just deliver ONLY what he/she ordered. It is as simple as that. If the buyer wants more work, but doesn’t want to pay for it, then don’t worry about it. Only deliver the work that was paid for. Problem solved.