Jump to content

Response rate dropped even though i replied to all new messages within 2 hours or so


shaunacardwell
 Share

Recommended Posts

my response rate dropped a few percent even though i replied to all new messages, so now its got me thinking do you need to reply to every single message even when the conversation has finished i know people say that you only need to reply to new messages to increase response rate then why is mine dropping? which also cause me to be demoted, i just dont know what is going on.

Link to comment
Share on other sites

As long as you respond one time, you are OK. I would contact CS, I had to contact them at least 3 times when I first started due to “low” response rates. They just reset the metric.

yeah i have contacted CS about response rate in the past and they didn’t do much for me, but ill give it another try!

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...