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Partial refund?


taimenbult

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Hello everyone,

I’m not sure if I can just ask this question here but:

For a translation job I accidentally mixed up two translation jobs, which lead to me charging the wrong word amount. Now the client is, logically, asking for a partial refund.

Is there a possibility for sellers to partially refund an order?

Thanks in advance!

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The only way is for you to offer a full refund, then ask the buyer to buy again with the new price… This is not advisable since the buyer can decide not to order after you issue the refund…
You could ask the buyer if you could keep all the funds then make it a discount on the next order.

But the direct answer is NO you can’t issue a partial refund

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The only way is for you to offer a full refund, then ask the buyer to buy again with the new price… This is not advisable since the buyer can decide not to order after you issue the refund…

You could ask the buyer if you could keep all the funds then make it a discount on the next order.

But the direct answer is NO you can’t issue a partial refund

Thank you for your response! I informed the client and am now waiting for his reaction.

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