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Security question help!

riettian

By riettian
in New Member Introductions

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wuerz123 Newbie

wuerz123

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I am not US citizen. I typed in my Security answer and they telling me it’s incorrect. I contact support their response is I should try and remember. Now im confused.

I contact support their response is I should try and remember. Now im confused.

Try harder.

Nobody can help you here if Customer Support already told you what to do.

Good luck with that 👍

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riettian Newbie

riettian

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I contact support their response is I should try and remember. Now im confused.

Try harder.

Nobody can help you here if Customer Support already told you what to do.

Good luck with that 👍

okay. But I do know the answer but it rejecting it. but thanks for the reply

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riettian Newbie

riettian

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If it rejects the answer then the answer is incorrect.

But that is the thing though I know the answer but it’s not registering and I wasn’t the only person with this issue. Its so easy to change my password but a security question even if I have indicated that my phone wasn’t stolen but as you’ve said before I should contact supports and hopefully they can help me.

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riettian Newbie

riettian

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If your answer is right but output showing is incorrect then contact CS and tell them the whole case. Hopefully, they will help you if the answer of your security question is 100% right.

thank you. That’s what I am currently doing.

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