Hello Fiverr team,
Yesterday, I received a message from a client who wanted a banner and provided his requirements. I informed him that it would be a complex banner, for which I would charge $20 and need two days to complete. However, the client placed a $10 order with a one-day delivery time. To maintain my good rating, I started working on the banner.
I designed a custom banner that took significant effort, but the client did not approve it and requested a refund. I tried to resolve the issue by designing a second banner according to all the client's requirements. Despite this, the client was still unhappy and insisted on canceling the order.
Cancellations negatively impact my account, and if I do not cancel the order, the client will leave a negative review. Why does this keep happening? As sellers on Fiverr, we often face unfair decisions from clients. What should I do in this situation?
Thank you.