Since coming back from my break, I've been buried 3-4 pages in, under people who had far less reviews/orders and lower rankings than me, when I used to be page 1.
I did reach out to customer service about it. They told me that's not true, everything looks fine, there's nothing I can do or any algorithm that could be affected. Which... is obviously not true. Of course there's an algorithm, and oh, look, they've rolled out a pay-to-promote feature which can boost our placement (as if 20% of our income is not enough already).
Anyway, after 2 months of crickets, I caved and started promoting my gigs, because my income is totally affected by the unavailability feature that I didn't know was a danger to my livelihood.
Hope for others' sake that it is fixed. Maybe they could retroactively address the negative impact it certainly had on some of their other long-time users.
