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hamzayounis_105

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Posts posted by hamzayounis_105

  1. 21 hours ago, masterhand_gd said:

    According to the fiverr terms of service, sharing personal contact information like phone numbers is strictly forbidden by fiverr, and users who break that rule can get banned from fiverr. You did the right thing by warning the buyer and reporting them to customer support. However, it seems that fiverr has taken action against the buyer and suspended their account. you should keep an eye on your order page and dashboard and see if there are any updates or notifications from fiverr. you should also keep your ticket open and follow up with the customer support until you get a clear answer and resolution.

    Everything went fine, buyer accepted the delivery and also gave me 5-star feedback, also I informed the situation to Customer support and they told me that I did right.

    Everything has been fine till now, but when I go the message of that buyer, it shows that the buyer is no longer able to be contacted but the buyer is shown online. I think that the buyer can no longer message me.

     

    • Like 9
  2. 58 minutes ago, hamzayounis_105 said:

    So today a buyer message me and after sharing the details of the work, the buyer sent the phone number, I warned them politely that it was against the rules (the buyer was new, and it's not happening the first time ) and the buyer understood that he had done wrong and asked me to help him as its first time there, I send the link of Fiver TOS to read it first.

    Previously in the same situation with the new buyer, I did the same and messaged them that it was against the rules. Also opened the ticket to make CS know what happened. CS told me that I did right by warning the buyer but I should keep on reporting us if it happens again. This time I reported the buyer from chat and also opened a ticket. But now when I delivered the order a few minutes ago, the buyer was banned or restricted (I got it confirmed when I opened that chat area of the buyer there was only an option to chat on the order page and not on the message. After it, I checked their profile which was also not showing it kept redirected to my dashboard. so it's confirmed buyer got banned/ may be temporary). Now what's for me, what will happen to the order that I delivered? 

    AM I SAFE? because I didn't do anything wrong and also warned the buyer immediately when they send their number.

     

    Can anyone say something, please?

    • Like 13
  3. So today a buyer message me and after sharing the details of the work, the buyer sent the phone number, I warned them politely that it was against the rules (the buyer was new, and it's not happening the first time ) and the buyer understood that he had done wrong and asked me to help him as its first time there, I send the link of Fiver TOS to read it first.

    Previously in the same situation with the new buyer, I did the same and messaged them that it was against the rules. Also opened the ticket to make CS know what happened. CS told me that I did right by warning the buyer but I should keep on reporting us if it happens again. This time I reported the buyer from chat and also opened a ticket. But now when I delivered the order a few minutes ago, the buyer was banned or restricted (I got it confirmed when I opened that chat area of the buyer there was only an option to chat on the order page and not on the message. After it, I checked their profile which was also not showing it kept redirected to my dashboard. so it's confirmed buyer got banned/ may be temporary). Now what's for me, what will happen to the order that I delivered? 

    AM I SAFE? because I didn't do anything wrong and also warned the buyer immediately when they send their number.

     

    • Like 14
  4. 2 hours ago, lacroix88 said:

    Hi,I did some research,apparently this problem is very common,I read on reddit that it might be helpful to use a PC and do the verification with Microsofr EDGE browser.

    From what I see you have opened multiple tickets but they are all recent.

    Please wait for a response.

    Maybe you should also post this issue in the fiverr group of reddit,some agent I know is there and could help you.

    whats the logic of Microsoft edge? 

    • Like 7
  5. 10 minutes ago, dm_team360 said:

    সমস্যা নাই করতে পারেন তবে ফাইবারের বাহিরে কোন আলোচনা চলবে না আগে ওডার দিতে বলেন তাহলে ফাইবারের বাহির এ আলোচনা করতে পারবেন তখন আর ফাইবার ঝামেলা করবে না কারন বায়ার তো ততখনে অলরেডি ফাইবার কে অডার দিছে আপনার জন্য 

    Should I open a ticket and inform toCS? Or is it not required?

    • Like 12
  6. 7 minutes ago, hamzayounis_105 said:

    Hi, a buyer probably new to Fiverr just messaged me and we discussed all details but after it buyer sent the whats-app number ( he said thats easy to talk there) I replied that it's totally against Fiverr Tos, and you are breaking the rules by sharing such info. 

    The buyer understood it and agreed to stay on fiverr. Should I work with that buyer? or report ? Is there any threat to my account?

    Please reply ASAP

    @vickieito  Please if you are free, tell me 

    • Like 15
  7. Hi, a buyer probably new to Fiverr just messaged me and we discussed all details but after it buyer sent the whats-app number ( he said thats easy to talk there) I replied that it's totally against Fiverr Tos, and you are breaking the rules by sharing such info. 

    The buyer understood it and agreed to stay on fiverr. Should I work with that buyer? or report ? Is there any threat to my account?

    Please reply ASAP

    • Like 16
  8. 9 minutes ago, annalai said:

    I had explain to them, that's why we keep discuss (honestly, it feel almost like argument in certain parts) for nearly 3 hours, trying my best to tell them that I really can't do it, I need to abort this order.

    But they reply that the 3 completed lyrics were very nice and fulfill their requirement, they believe that we could find a way and continue this order. Well, they believe we could continue, but I have lost the confidence to do so. [facepalm]

    You should extend the delivery time, as you are saying that they do not want to cancel the order, you should not force them to cancel the order. You may lose a Repeat Buyer. Also has a bad effect on stats.

    I was in the same similar condition one time, but at my time buyer agreed to cancel (they don't want to extend the delivery time.... buyer tried to scam me to do extra work after the order started but I said okay no issue I can write few more lines of code but they were not even extending delivery time), Now whenever I open order page on Fiverr, there is one order sitting in CANCELED portion.

    Try not to cancel the order, it's good for you, extend some time, rest, and get back to work.

    • Like 11
    • Up 2
  9. 10 hours ago, hasnain_473 said:

    How long did you take the first order?

    Believe me, it depends on gig optimization, I created my account in Nov 2022. But wasn't able to make gigs or focus on free-lancing due to educational issues.

    But as soon as I completed my semester, when I got free I posted my gig with full seo optimizing (I am not good at making images but still), on the same day after 8 hours my first order arrived. (Alhumdulilah from that day I am still getting orders )

    Make your gigs in Low competition, you will get the order.

    Main Point: You should not be worried about the first order instead you should focus on the quality to provide when the first order arrives.

    • Like 10
    • Congrats! 2
    • Up 1
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