carrielyoung
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HELP! Identity verification doesn't work
carrielyoung replied to lk_611's question in Starter Questions
Did anyone ever find a solution to this issue? It seems a lot of people are having this problem. -
Fiverr must have changed this process. When I tried to take take a selfie of myself, none of those options were given. The camera was stuck on sideways and turned around. There was no option to add a picture from the library or to turn the camera around. It resulted in my account being temporarily disabled even though I have been talking to Fiverr customer service for over 2 weeks. All they told me was to get Google Chrome on my phone and try a different phone. I did both of these things and neither of them worked. I even sent them a screen recording of the process not working.
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Please help!id verification, camera button not working
carrielyoung replied to webfsxpert's topic in My Fiverr Experience
I have tried all of this. I tried 2 different phones, Google Chrome on phone. Nothing worked. -
The same thing happened to me. I have been talking to Fiverr support for 2 weeks. The selfie function to take a picture to verify doesn't work. Its backwards and sideways. I even sent a video of it not working. And now, my account is under review.
