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licheng906

Seller Plus Member
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Everything posted by licheng906

  1. Hi, I'm rather new to Fiverr forum. I see a lot of people asking questions like: How do I get more orders? How do I get more impressions? How do I get more clicks? Some of them don't post the link to their Fiverr gig in their questions so it's hard to answer said questions. I've tried to search for the button that leads me to their Fiverr gig but can't find it. Did Fiverr make it so that we can't access a seller's gig through their forum profile?
  2. You didn't share your gig so I can't offer tailored suggestions on how to improve it. In general: Professional gig pics If you can show off work samples, please do If not, you can get some pretty good pictures from stock photo websites Make sure your gig description and title are clear, and describes what you do Do not clickbait clients Make sure your sentences are grammatically correct (you can use quillbot.com or eilla.ai to help you rewrite your sentences, I personally use eilla.ai) Intro video for your gig You should try to feature yourself in the video, people are more willing to trust someone when they've seen their face Try to price yourself above the average market price If everyone's selling at $5, clients can't tell the difference between ordering from you or someone else Try to make yourself look more professional (i.e. more professional gig pics, offer additional features in your gig packages) and charge a higher rate Differentiate yourself from the market Good luck!
  3. Hi Andy, It doesn't seem like this was due to a rotation. I agree with @jonbaas when he said this is most likely due to a low private review. From my meetings with my Seller Success Manager, I learned that private reviews are very important and can have a big impact on the performance of a gig. Too bad we can't see any private reviews. My recommendation is to: Contact your Seller Success Manager (if you have seller plus) to see if your gig is downgraded due to bad private reviews and ask for suggestions, SSMs have access to private review data Stop focusing on the statistics Continue doing what you do Improve your customer service experience Remember to keep clients happy, but never let clients break your principles or cross any boundaries.
  4. Hi @expressdesign01, Gig rotations is a perfectly normal thing on Fiverr. Here's my personal experience, about 6-8 months back, I had about 50ish reviews and was very proud of my progress; I thought I was going to the very top! I decided to see what my competitors are doing, to see whether I'm making real progress in the market. Lo and behold, I found a competitor who copy & pasted my entire gig. He had 20ish reviews and was undercutting my prices. I wasn't that upset in the beginning, until I switched to my buyer account and searched for my service. My competitor (the one who copied my gig and was undercutting my prices) featured at the very top of the page and my gig couldn't be found at all. I tried to find my gig and it was in page 2 or page 3 of search results. I was really angry and felt it unfair that Fiverr would feature them instead of me. I contacted Fiverr support and they explained that Fiverr does gig rotations every once in a while to give new sellers a chance. Essentially, there was nothing I could do. Since there was nothing I could do, I decided to focus on my work and provide quality services to my clients. Now, I have 100+ reviews and am content with where I'm at. In summary: You can't avoid gig rotations, if it happens to you, it will happen to someone else Since there's nothing you can do about it, focus on what you do and do it well All the best! Cheng Li
  5. I agree with @blazegoldburst and @capablethings. It took about 2 months for me to get my first order after getting my Fiverr gig set up. If I remember correctly, I didn't pay too much attention to my gig images, description or any of the details that sellers get to input. I just thought of the gig as a "maybe I'll earn some pocket change" type of thing. Then, I got my first first order of (I think it was) $250 USD and I was psyched! I started paying more attention to it, copying what Top Rated Sellers did: the way they structured their description, the quality of their gig images... and slowly, I got more orders and buyers coming in. Here's my point: In the beginning, I didn't pay too much attention to the details because, well, I didn't pay too much attention to my Fiverr gig in general, but I learned how important it is to make your gig look professional and attractive. Hopefully you'll take the advice of @blazegoldburst, @capablethings and myself and make your gig more professional, to make it look better. By the way, whatever you do, do not click bait your clients. Here's the difference between click baiting and making a gig look attractive: Click baiting is making your clients feel like you provide a service or product that you can't deliver, hence, baiting them into clicking, contacting and ordering from your gig An attractive gig makes clients feel confident that you'll be able to do exactly what you guys agreed on Good luck @manans_design!
  6. I highly recommend that you update your gig thumbnail. Do the following: Edit your gig Go to Gallery Hover your cursor over Images Click on "See the full Gig image guidelines" The above should give you some ideas on what a good thumbnail should look like. There are quite a few grammatical errors in the sentences that you posted on this forum page; I assume it's the same with your gig name and description. If you'd like to have more people reach out to you, I highly recommend that you take some English classes or use a grammar correction website to help you write your sentences. A good, free grammar correction website is quillbot.com Remember, buyers generally don't trust someone who can't write grammatically correct sentences, it makes them feel like they can't communicate more complicated ideas with you. Good luck!
  7. You're in a tough spot, the orders sound really sketchy and it's best on Fiverr to avoid something that smells bad. On the other hand, the buyer is asking you to complete the order. I highly recommend that you: Reach out to support before taking any further actions Explain to the buyer that you need help from support to handle the situation
  8. Yes, you can definitely change your thumbnail! In general, a gig thumbnail should be attractive (something that gets buyers' attention quickly), professional and relevant to your service/product. I highly recommend that you do the following: Edit your gig Go to Gallery Hover your cursor over Images Click on "See the full Gig image guidelines" The above should give you some ideas on what the thumbnail should look like. I personally found my gig thumbnails on stock photo websites and make some adjustments myself through canva.com Important: Do not clickbait Do not use thumbnails that are copyrighted You can also check out some thumbnail services on Fiverr, they're affordable and reliable! (I'm not a thumbnail service provider and am not affiliated with any of them, I genuinely think that there are some good options out there!)
  9. I had someone reach out to me for something like this months ago. The person was the CEO of a tech startup and wanted my thoughts on the website that they were building. Basically, they were willing to pay me just to get my opinion, sounds too good to be true, but it happened. In your case, it sounds like maybe your friends/family are trying to help your business out by paying for empty orders?
  10. I contacted Fiverr support team months ago about this issue, I'm not sure where the message went to (maybe the topic of the message was something different). In short, you will not be penalized by Fiverr if the video call is necessary to get the job started/done. Basically, you are allowed to video call with your potential clients but you need to make sure not to breach Fiverr's terms of service (i.e. no payments outside of the platform, be professional)
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